Shaheem Khan Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Hands on experience on AWS services like EC2, S3, RDS, Auto scaling, ELB, VPC, IAM, CloudFront, CloudTrail, S3, Route 53, Cloud Watch, SNS. 24x7 Level 2 Support for monitoring & managing 60+ customer’s environment using AWS/Azure cloud technologies.1. Monitoring customer containerized applications.2. Patching the customer’s server to ensure that their resources aren’t left vulnerable.3. Worked on implementing AWS using EC2, S3, RDS, ECS, Elastic Load Balancer, Auto Scaling groups. 4. Supported the application in production and worked closely with other teams such as Performance; - QA and Prod support teams Worked on EC2 (Elastic Compute Cloud), Launch an EC2 Instance, use of Putty (for Windows Users), Security Groups, Upgrading EBS Volume Types, Encrypt Root Device Volume and Create an AMI, AMIs - EBS Root Device Volumes Instance Store, Load Balancers and Health Checks, Cloud Watch EC2, Auto scaling Groups, AWS Command Line and EC2, Using IAM Roles with EC2 S3 CLI; Regions5. Using Bootstrap Scripts, EC2 Instance Metadata and Elastic File System. 6. Creating S3 buckets and managing object lifecycle. S3 Version Control, Cross Region Replication, S3 LifeCycle Management, Glacier, create a CloudFront CDN, S3 Security and Encryption, S3 Transfer Acceleration and Create A Static Website Using S3.7. Infrastructure monitoring with the help of CloudWatch and CloudWatch logs. 8. Creating MySQL DB in RDS and also maintaining its backups, read-replicas. 9. On Route 53, Register A Domain Name, Setup Our EC2 Instances, Simple Routing Policy, Weighted Routing Policy, Latency Routing Policy, Failover Routing Policy and Health Checks and Geolocation Routing Policy 10. Creating Load Balancers for High availability of the Envs. Creating IAM groups, roles and policies.

Pune, Maharashtra, India

1. Monitor and respond to support tickets.2. Troubleshoot technical issues reported by clients.3. Work with clients to deploy and configure AWS resources according to their requirements. This could involve setting up virtual servers (EC2 instances), storage (S3 buckets), databases (RDS), networking (VPCs), or other services.4. Collaborate with team members on problem-solving.5. Document solutions and share knowledge.6. Continuously learn about new AWS services.7. Communicate regularly with clients.8. Handle ad hoc tasks and projects.9. Follow security and compliance guidelines.10. Reflect on performance and seek improvement opportunities.

Pune, Maharashtra, India

24x7 Level 1/2 Support for managing 2 big environments using AWS cloud technologies & onsite premises.1. Work with various AWS services like : EC2, RDS, Cloudwatch, Route53, lambda, ELB, ECS, EKS and so on.2. RHEL 6/7 & 8 Installation and OS Configurations on Virtual and HP ProLiant standalone & Blade Servers using Server Provisioning Tool.3. Requirement gathering and documentation of Technical Recovery Plan for servers4. Follow-up with hardware/software Vendor for RCA & mitigations plans on Linux server.5. Handling SAN/NAS storage technologies on the Redhat Enterprise Linux environment. Native and proprietary Multipathing to handle Storage path failure Disk 6. space management using LVM, Device administration Patching Management.7. Join P2, P3 and Tech-Bridge calls during priority issues.8. Join CAB calls for change approvals.9. Executing all types of Emergency/Urgent-Break fix changes.

Pune, Maharashtra, India

Handling +15 FTE in Insurance and Banking domain. Fully responsible for below;- Team performance - Business SLA Management- Client Weekly / Monthly Business Review- Creating Action Plan on client requirements- Process Transition and setup

Pune, Maharashtra, India

I was responsible to assist team lead with below activity;- Conducting call with end user and client- Process transition and SOP creation along with training new hires- Daily reporting on agents performance and team- Preparing RCA and planning for process improvement

Pune, Maharashtra, India

Handling customer insurances onboarding and modification. Fully responsible to verify the document and action accordingly.

Bachelor'S Degree

Hsc