Shaheem Tucker Email & Phone Number

Charlotte, NC, US

Charlotte, NC, US

Charlotte, NC, US

• Communitive Bank Channel liaison centered on promoting check deposits within Service Level Agreement.
• Actively assist in training new talent on functional Bank Channel check payment handling process.
• Efficiently investigates positive pay checks to decrease fraudulent check deposit activity.
• Assisting in documenting methodical process and procedures for Bank Channel check payments.

Charlotte, NC, US

• Assists in redeveloping the Check Aging processes and procedures through multiple focus groups.
• Consistently achieved and exceed targeted quota by 140 %, while tackling additional task.
• Educate representatives on accurate Bank Channel/ Hub Check payment handling.
• Increase vendor collection of Bank Channel payments within Service Level Agreement.
• Train new representative on the process and procedures of Exceptions Check handling.

Menlo Park, CA, US

• Assisted in Collateral Protection Insurance Remediation effort as second team lead.
• Performed account-level and secondary-level reviews of customer account.
• Utilized recasting tool to measure the extent of cause and contribution to loan defaults.
• Performed root-cause analyses on customer accounts.

Conshohocken, PA, US

• Increased store overall customer service score from 3.9 to 4.8 out of 5 rating.
• Maintained Customer Service Representatives 66-hour weekly payroll budget daily.
• Audited special orders, layaways, and business reports to comply with operation regulations.
• Improved yearly sales deficiency by 15% through strategic planning and developing.
• Onboarded and trained 85% of new talent based on Standard Operation Procedures guidelines.
• Diligently trained Customer Service Representatives on capturing traffic and upselling in a fast-paced work environment.

Conshohocken, PA, US

• Developed and maintained client relationships, which increased client association.
• Resolved payment issues and responded to customer phone inquiries within 24 hours.
• Processed monetary transactions exceeding $1500 in a fast-paced work environment.
• Organized and maintained client profiles based on Standard Operation Procedures.
• Increased responsibilities, such as inventory audits and onboarding, which aided in Managerial promotion.

Winston-Salem, North Carolina, US

• Received biweekly accolades for exceeding the store’s customer service expectations
• Reduced customer wait time at the cash register, by having a scan time of 30-45 items per minute
• Managed transactions up to and above $300
• Helped remodel Lowe’s Foods into a Just Save store