• • Support HRIS system upgrades by reviewing, testing, and coordinating applications with functional and technical teams.• Ensure data accuracy and timely availability by confirming entries and maintaining HRIS systems and databases.• Conduct data updates, exports, imports, and clean-ups, and generate routine and ad-hoc reports.• Respond to inquiries, complaints, or problems verbally or in writing, demonstrating comprehensive knowledge of policies and procedures.• Develop standard reports for ongoing HR needs.• Monitor and report on employee rewards alignment based on employee grade, including base pay, salary schemes, incentives, and benefits.• Collaborate with the Finance Department to define non-monetary employment benefits and reward packages.• Periodically benchmark Al Nasser's reward schemes with competitors to ensure competitiveness in attracting and retaining personnel.• Regularly update the salary structure to align with organizational standards.• Analyze surveys, make corrections, & forecast budgets for salary increases.• Monitor the company’s salary & benefits structures to balance staff retention with cost control.• Facilitate overtime payment & ensure compliance with the overtime policy by line managers.• Prepare and manage the overall recruitment budget, ensuring compliance across all departments.• Monitor the annual recruitment plan to align with defined Manpower plans.• Establish a consistent recruitment process at Al Nasser for various levels, ensuring the implementation of all tools such as technical tests, interview panels, collection of forms and documents, and background and reference checks.• Participate in the design of organizational structures & conduct reviews to ensure optimal organizational efficiency.• Contribute to the design of competency guidelines & and frameworks.• Ensure the development of employee performance appraisal process • Design reward programs• Manage external training initiatives with training agencies

• Assist in developing policies and procedures guiding the payroll administration function in coordination with the HR Manager.• Serve as the custodian of all policies and procedures guiding payroll administration, ensuring accurate adherence throughout the organization.• Coordinate with the head of HR and Finance to assign a sufficient budget for payroll functions, periodically monitor and reconcile budget variances to ensure on-target performance.• Review and validate all payroll data before submitting for approval, correct any discrepancies, and submit the final prepared payroll report for approval by the HR Manager and CEO.• Coordinate with the Finance Department to ensure timely processing and issuance of all employee paychecks, including additions and deductions.• Periodically monitor all special payments to employees, ensuring compliance with policies and procedures, including expense claims, allowances, benefits, annual leave passages, advances, loans, etc.• Review and validate all final settlement packages, and end-of-service benefits in the system, verify calculations, and update the payroll database as necessary.• Provide departmental payroll breakdowns to senior management upon request to assist in their control/review of staffing costs.• Periodically compute the Employee turnover rate and report to the department head and higher management.• Compute salary increases based on the approval and direction from higher management, advising on the methodology used.• Manage day-to-day operations of employee relations, compensation, and progression issues for Operations.• Record all incidents of payroll errors and delays, and implement mechanisms for improvements to the payroll administration process.• Monitor the performance of direct reports and guide them in managing their performance by providing appropriate feedback.• Ensure that subordinates are aware and familiar with assigned tasks and responsibilities.

• Review and validate all payroll data before submitting for approval. Correct any discrepancies where necessary and submit the final prepared payroll report to the HR Manager for approval.• Ensure amendments to monthly payroll data, including performance rewards, incentives, bonuses, sales commissions, approved expense claims, deductions, and salary adjustments as necessitated by the Leave Management System.• Ensure the preparation of employee payroll accounts for all new and existing employees, highlighting personal and remuneration information such as employee number, name, bank account information, employment position and grade, basic salary, fixed monthly benefits, and allowances.• Ensure that the Leave Management System is regularly updated with attendance, overtime, and employee leave information.• Ensure employee information, such as exemptions, transfers, and resignations, is accurately reflected in the payroll database.• Review loan application forms and directly process all approved employee loan installment amounts.• Perform other related duties as requested by management.• Allocate work to subordinates, nominate for training as per the organization’s guidelines, and manage leave and overtime to ensure the efficiency of the group

• Maintain and organize sales records and report month-end goal setting to the reporting manager.• Prepare daily, weekly, monthly, quarterly, and annual sales reports.• Handle intranet mails from stores and address issues related to staff and stores.• Follow up and arrange store requirements such as shot fittings, wooden hangers, clip hangers, stationery, cash machine rolls, etc.• Coordinate with HR regarding staff transfers, resignations, vacations, disciplinary actions, overtime, incentives, etc.• Coordinate with IT for IT-related requirements.• Coordinate for stock take in stores.• Prepare agendas and minutes for internal departmental meetings.• Prepare expense and petty cash reports for the store

*Organize and co-ordinate meetings, travel arrangements.*Update of clients and business associate profile.*Prepare Schedules*Implement and maintain office systems*Maintain permanent files and retrieve files as requested*Operate office equipment's (fax, Xerox, paper thrashing machines)*Prepare and update bulletins*Forward letters to concerned departments & conduct up- to date follow up of the same*Follow up all incoming and outgoing mails*Prepare Internal Memo as instructed by the Department Head*Any other work as instructed by the Manager

Create team work atmosphere among the employeesTrain new call centre executives, Provide assistant to the employees and motivate them.Trace all incoming and outgoing calls.Act as interface between executives and the Call Centre Manager.

Attend the calls of the customer and answer their product related queries.Handle and resolve customer complaints.Keep records of customer interactions and transactions.Record details of actions taken and follow up on customer interactions.