Ajuba Tech is IT company of New Zealand providing IT Support, services, custom web application and Hosting & Domain services. I have worked in Sales and Administration department to help and support Team at Ajuba Tech and their clients. Dealing with regular customer queries, providing support, and assigning task to the team members. In this role I have gained experience dealing with Senior Team Members and Owner.

Waitemata District Health Board (DHB) Auckland Regional Dental Service (ARDS) provides free care for pre-school children enrolled with the service at ARDS clinics throughout greater Auckland. To ensure the clinical and administrator assistance is provided which meets the needs of Dental Therapists, Patients, and identified requirements of an effective and efficient service. Major Responsibilities:• Coordination with Patient (Liaison with child’s parents/guardian) and booking appointment for the dental procedure with Dental Therapist. • Preparing and setting up the surgery room for the procedure, and attending patient, getting them ready for the procedure with Dental Therapist.• Re-booking of the patients appointment for further follow-ups.• Record and Data management for patients and medical supplies. • Raising requests using in-house software for fortnightly medical supply and coordinating with procurement team for any delays and shortfall. • Coordinating with Facility Team and School Department for Dental Mobile truck visit to run school kids dental check-up.• Roster Management – Performing task per the roster and visiting different clinics of ARDS (Auckland Regional Denal Service)

The Accident Compensation Corporation (ACC) (Māori: Te Kaporeihana Āwhina Hunga Whara) is a New Zealand Crown entity responsible for administering the country's universal no-fault accidental injury scheme. I’ve re-joined on my last role after coming back from Maternity leave as we relocated to Waikato from Auckland. I worked under Claims and Compensation department, looking after claimant privacy during the claim process.

Medtech Global is a leading health Information Technology Company. Provides practice management software and state-of-the-art solutions that enable health professionals to provide improved care, and for patients to manage their health and well-being. I have worked with IT Support and Customer Care Department, supporting Project and Sales Team. Dealing directly with Client’s issues and allocation to relevant teams through ticket managements system.Major Responsibilities:• Answering incoming calls promptly and politely, dealing with queries in a professional manner, providing L-1 support over the phone.• Que management (creating and assigning ticket/request to the relevant team for action).• Maintaining leave calendar for the entire customer service team.• Managing IVR backlog by calling back customer. • Marketing of upcoming products of company to the existing customers and coordinating with Sales team for providing detail information to the client. • Providing additional support to team members whenever required.• Providing Induction training of MedTech Software and other processes to new employees.

The Accident Compensation Corporation (ACC) (Māori: Te Kaporeihana Āwhina Hunga Whara) is a New Zealand Crown entity responsible for administering the country's universal no-fault accidental injury scheme. I’ve worked under Claims and Compensation department, looking after claimant privacy during the claim process. Major Responsibilities:• Screening medical summary document to ensure there is no privacy breech and all information is going to the correct medical provider (Doctors and GP Practice).• Managing and maintaining privacy breaches tracker and coordinating with different team managers, ensure no further breaches occur. • Manage and maintaining daily task/activity tracker in excel to prioritize key tasks.• Reviewing and ensuring privacy of Daily mail (courier-post) communication to ACC’s Clients and Claimant (This task included all mail transactions from the different departments).• Conducting compliance training specific for the Claim Department, to new team member.

EXL Service is an operations management and analytics company. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation, and logistics services. I’ve worked full time in Noida, India office under medical claims department looking after claims file (with all the details) auditing medical vs non-medical records on the claimant files, summarising with the medical history and providing the relevant recommendation accordingly to the Client (Travelers Insurance Company in USA) for the decision on individual claim file. Major Responsibilities:• Summarization of medical documents of claimant as per the policy and procedure set by client (Travelers –Insurance Company in USA) for their claims settlement.• Attending training meetings per the new regulations applied to the client and making appropriate changes to the claims review process. • Processing claims as per the agreed SLA’s and escalating issues during the process accordingly. • Performing peer review on claim files for teammates.

Arogya Physiotherapy provides a full range of physiotherapy services that improve patient mobility, help regain full movement and enhance quality of life. I worked as physiotherapist providing treatment according to injuries and ailment. Major Responsibilities:• Providing services that help improve mobility, relieve pain, and prevent/limit permanent physical disabilities of patients suffering from injuries or disease.• Performed exercises, massages, electrical stimulation, paraffin baths, hot and cold packs, traction, and ultrasound.• Managing and maintaining record of patient’s daily progress and concerns.• Provision of rehabilitation assessments- including worksite, home, and clinic-based assessments.• Planning of treatment and reviewing clients' rehabilitation programs.• Liaison with other key members and with external agencies (Insurance Companies).