Shaheen M. Email and Phone Number

I am a Lead Customer Experience at Metropolis Healthcare, a leading provider of diagnostic and healthcare services in India. I oversee the delivery of high-quality services to our clients across various channels and platforms, ensuring that we meet and exceed their expectations and satisfaction.With over 10 years of experience in the outsourcing and offshoring industry, I have a strong background in learning and development, business development, and customer relationship management. I have successfully led and implemented multiple projects and initiatives that improved the efficiency, productivity, and satisfaction of our teams and clients. For example, I introduced a new feedback system that increased the customer retention rate by 30% and reduced the service complaints by 40% in six months.I hold a Bachelor of Commerce degree in Accounting and Finance from Mumbai University, which provided me with a solid foundation in financial analysis, reporting, and decision-making. I have also completed a course on AI in Digital Marketing from Coursera, which enhanced my skills and knowledge in using data-driven and innovative strategies to optimize our marketing campaigns and customer journeys.I am passionate about learning new skills and technologies, and I am always looking for opportunities to grow and contribute to the success of my organization. I value collaboration, creativity, and customer-centricity, and I strive to deliver workable solutions that benefit both our internal and external stakeholders.