Aous Shaheen Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Responsible for driving customer acquisition and retention through effective sales and customer service strategies. This role involves migrating Etisalat customers to du postpaid plans, selling SIM cards via phone, and upgrading existing du customer plans utilizing the duverse CRM system. The ideal candidate will possess strong sales and communication skills, a customer-centric approach, and a proven ability to meet and exceed sales targets.Key Responsibilities:1 - Actively engage with potential and existing customers to understand their needs and recommend suitable products or services.2 - Successfully migrate Etisalat customers to du postpaid plans, ensuring a smooth transition process.3 - Sell SIM cards to new customers through outbound phone sales.4 - Utilize the duverse CRM system to manage customer information, track sales, and identify upselling opportunities.5 - Provide exceptional customer service by addressing inquiries, resolving issues, and building strong customer relationships.6 - Achieve and surpass monthly sales targets and KPIs.7 - Contribute to a positive and collaborative team environment.

Dubai, United Arab Emirates

Responsible for driving customer acquisition and retention through effective sales and customer service strategies. This role involves migrating Etisalat customers to du postpaid plans, selling SIM cards via phone, and upgrading existing du customer plans utilizing the duverse CRM system. The ideal candidate will possess strong sales and communication skills, a customer-centric approach, and a proven ability to meet and exceed sales targets.Key Responsibilities:1 - Actively engage with potential and existing customers to understand their needs and recommend suitable products or services.2 - Successfully migrate Etisalat customers to du postpaid plans, ensuring a smooth transition process.3 - Sell SIM cards to new customers through outbound phone sales.4 - Utilize the duverse CRM system to manage customer information, track sales, and identify upselling opportunities.5 - Provide exceptional customer service by addressing inquiries, resolving issues, and building strong customer relationships.6 - Achieve and surpass monthly sales targets and KPIs.7 - Contribute to a positive and collaborative team environment.

India

Provided exceptional customer support for EchoGroup via email and phone. Effectively managed customer inquiries regarding computer and mobile products, including product information, pricing, purchasing, delivery, and accessories. Demonstrated strong problem-solving skills by resolving customer issues and concerns.Customer Support: Handled customer inquiries via email and phone.Product Knowledge: Provided information on computer and mobile products, pricing, and delivery.Problem Solving: Resolved customer issues and concerns efficiently.

India

During my internship at Zummit Infolabs as a Web Developer, I had the opportunity to actively contribute to the development and implementation of various projects, including an Online Chat app, Online Resume Builder, and Workforce Management System. I actively participated in meetings, providing valuable insights during brainstorming sessions.

Damascus, Damascus Governorate, Syria

Successfully contributed to Truephone’s sales and customer support operations. Proactively achieved sales targets for smartphones, laptops, and accessories while providing exceptional customer service. Demonstrated technical proficiency by troubleshooting device issues and offering effective solutions. Sales: Achieved sales targets for smartphones, laptops, and accessories.Customer Service: Provided technical support and resolved customer issues.Technical Skills: Demonstrated proficiency in troubleshooting device problems.

Damascus, Damascus Governorate, Syria

Provided exceptional customer service and sales support at VIP Gym, a premier fitness facility within Uptown Mall. Responsibilities included addressing customer inquiries, promoting and selling gym memberships, and providing comprehensive information about gym facilities and services.Customer Service: Handled customer inquiries efficiently both in-person and via phone.Sales: Achieved sales targets by promoting and selling gym memberships.Product Knowledge: Offered detailed information about memberships, facilities, and services.