Shaheen Nalakath Email & Phone Number

Muscat, Masqaţ, Oman

Bahrain

01 Systems is one of the oldest and innovative Fintech company in the region - Manage Professional Services team across 3 geographical regions. - Hands-on involvement in select implementation projects, especially new/complex projects. - Assist in investigating escalated/non-trivial support issues. - Estimate project implementation effort. - Prepare/Review implementation plans including end to end roll-out and rollback plans. - Review CRs, migration documents, data mapping documents, Statement of Work, etc. - Improving the implementation processes. - Support Pre-Sales/Sales team in activities such as POC/Demoes, etc. - Ensuring adherence to SLAs. - Conducting interviews. - Mentoring consultants.Products - SigCap: Enterprise Signature Management. Used by more than 85% banks in Middle East. - Digital Voucher Solution: Paperless solution having robust biometric signature support. A key solution for digital transformation initiatives. - Face Match: Face recognition solution leveraging the power of one of the most accurate face recognition engine in the world to provide liveness check and Face recognition services. - SigCap Live: E-signature solution designed to streamline all kind of internal and external document signing requests. - ASV: Combining best of both worlds, ASV is an automatic verification system that uses one of the world's best signature recognition engine and industry leading signature leading signature management solution - SigCap to automatically verify signatures on cheques. - Docsafe: Enterprise Document Management system trusted by some of the biggest banks in the region. - Digital on-boarding solution: Customer on-boarding solution designed to vastly improve the customer on-boarding experience. The solution supports Account opening and eKYC. - TAS: Auditing System for reconciliation of bank transactions - Loan/Credit Card approval system: Workflow system for Loan/Credit Card processing.

Bahrain

- Lead a team of professional consultants involved in project implementation and level 3 support activities responsible for proving high quality of service to more than 100 banks across the world. - Lead project consultant role, heading implementation of flagship projects of the company - Lead Implementation consultant for Digital Voucher Solution, first of its kind in the Middle East. - Implementation lead for Automatic Signature Verification System projects which is one of the most innovative solutions in this domain and the first in the region. - Active participation in demos, PoCs, presentations along with Pre-Sales and Sales team - Handle escalations from both implementation and support teams - Consulting, Implementation and Support of below solutions - Bio metric Digital Voucher solutions with finger vein readers, the first of its kind in Middle East - Automatic Signature Verification System, an innovative solution introduced in UAE only last year. - Signature Management System which is used by more than 85% banks in Middle East. - Transaction Auditing Systems - Finance/Credit approval Systems - Document Management System

Bahrain

• Managing a team of 8 professional service consultants . Handle task delegation including support and implementation activities.• Coordinate with client PM on various project activities from kickoff to closure.• Keep track of support tickets and ensure that work around times adhere to the terms specified in the SLA.• Ensure that customer environment is replicated in VMs internally to facilitate quick simulation of escalated issues.

Bahrain

- Senior member of Professional services group providing support via remote sessions, mail and voice channels.- End to end project delivery including preparation of project plans and post implementation monitoring and support- Design optimum implementation strategy based on available resources and infrastructure.- Creating project documentation.- Coordinating with 3rd party vendors and in-house quality assurance and development team on escalated issues

Bahrain

- Consultant for implementation/upgrade of Enterprise level software solutions in banking domain. - Coordinate with client project managers to ensure smooth execution of various project activities. - Impart training to technical and business users - Formulate enterprise wide roll out strategy for the project - Provide level 3 support to technical/application support team. - System level investigation of issues using tools like Process Monitor, Process Explorer,etc. - DB level Investigation of issues in the Application DBs in MS SQL, Oracle, Btrieve, etc using SQL queries/scripts, DDF Periscope, etc. - Reproduce issues in the local environment by simulating customer environment with aid of virtual machines for thorough investigation. - Creation of knowledge base articles.

Cochin, India

- Ensure optimum use of internal resources. - Handling IT infrastructure and application support.- Involved in database design for various software solutions like human resource management system.- involved in requirement analysis.

Involved in the day to day administrative operations of the firmResponsible for delegation of work to achieve operational targets as well as ensure proper logistic support for the entire operationsInvolved in report generation, leads management, call monitoring and management activities using Axiom, an Asterix based automated call distribution system.Helped in recruitment of the agents & support staffs.

Tirur, India

The company was the distributor for TATA PCO services in the North Kerala region. - Involved in administration and sales activities - Assist the distributor sales executives in achieving their targets through constant motivational and hand holding techniques including field visits. - Improve revenue by planning and organized routes for distributor revenue executives. - Coordinate with company Sales Manager to provide special incentive schemes for high revenue customers.