Shaheen Nalakath Email & Phone Number

Muscat, Masqaţ, Oman

Bahrain

01 Systems is one of the oldest and innovative Fintech company in the region - Manage Professional Services team across 3 geographical regions. - Hands-on involvement in select implementation projects, especially new/complex projects. - Assist in investigating escalated/non-trivial support issues. - Estimate project implementation effort. - Prepare/Review.

Bahrain

- Lead a team of professional consultants involved in project implementation and level 3 support activities responsible for proving high quality of service to more than 100 banks across the world. - Lead project consultant role, heading implementation of flagship projects of the company - Lead Implementation consultant for Digital Voucher Solution, first.

Bahrain

• Managing a team of 8 professional service consultants. Handle task delegation including support and implementation activities.
• Coordinate with client PM on various project activities from kickoff to closure.
• Keep track of support tickets and ensure that work around times adhere to the terms specified in the SLA.
• Ensure that customer environment is replicated in VMs internally to facilitate quick simulation of escalated issues.

Bahrain

- Senior member of Professional services group providing support via remote sessions, mail and voice channels.- End to end project delivery including preparation of project plans and post implementation monitoring and support- Design optimum implementation strategy based on available resources and infrastructure.- Creating project documentation..

Bahrain

- Consultant for implementation/upgrade of Enterprise level software solutions in banking domain. - Coordinate with client project managers to ensure smooth execution of various project activities. - Impart training to technical and business users - Formulate enterprise wide roll out strategy for the project - Provide level 3 support to.

Cochin, India

- Ensure optimum use of internal resources. - Handling IT infrastructure and application support.- Involved in database design for various software solutions like human resource management system.- involved in requirement analysis.

Involved in the day to day administrative operations of the firmResponsible for delegation of work to achieve operational targets as well as ensure proper logistic support for the entire operationsInvolved in report generation, leads management, call monitoring and management activities using Axiom, an Asterix based automated call distribution.

Tirur, India

The company was the distributor for TATA PCO services in the North Kerala region. - Involved in administration and sales activities - Assist the distributor sales executives in achieving their targets through constant motivational and hand holding techniques including field visits. - Improve revenue by planning and organized routes for distributor revenue.