Providing helpdesk expertise to various clients including but not limited to:-- Managed end-to-end ticket lifecycle utilizing ConnectWise Manage, ensuring timely resolution and client satisfaction- Provided comprehensive desktop support, resolving software, hardware, and network issues using ConnectWise Automate RMM software- Administered Microsoft O365, overseeing account creation, license management, and user support-Proficient in Azure Active Directory and Entra identity management, ensuring secure access for users-Demonstrated expertise in Windows Server 2016-22 administration, including NTFS permissions, Group Policy management, and Active Directory operations.-Successfully deployed and decommissioned Windows servers, desktops, and laptops within domainenvironments- Independently managed patch deployments to up to 120 endpoints per client, ensuring a 90% compliance rate-Configured and troubleshooted VPN connections utilizing Sonicwall, Calyptix, and Sophos firewalls- Monitored cybersecurity logs and executed incident response protocols to mitigate threats effectively- Implemented and managed Microsoft Intune for device lifecycle management, including configuration profiles, app deployments, and security policies- Administered MDM solutions for Apple devices, including enrollment, configuration, and compliancemanagement via Intune- Provided support for Apple devices, ensuring seamless integration with corporate systems and adherence to security protocols-Maintained exceptional 100% customer satisfaction rate through diligent post-ticket reviews and directcommunication with clients, including CEOs and CFOs