* Facilitate Quality Circle Teams Under Umbrella Of “Quality Circle Program” Nationwide In Analyzing Work Related Problems & Deployment Of Appropriate Solution * Analysis Service KPI’s & Identify Gaps * Re-Engineering Of Processes & SOP According To The Need Of New Era * Convert Processes In Automation To Enhance Efficiency & Effectiveness * Develop KPI’s To Monitor Customer Experience With Cross Functional Teams * Identify Inefficient/ Ineffective Work Processes And Devise Plan For Improvement * Support Cross Functional Managers Of Domain For Continuous Improvement On Controls. * Prepare Budget & Support Cross Functional Managers In Forecasting Of Their Area Budget. * Measure Performance & Productivity Reports

Key Responsibilities: * Prepare Service KPI’s Reports * Prepare Staff Performance & Productivity Reports * Staff Training On New Application Or Processes * Prepare Graphical Presentation Of Different Cuts For Monthly, Quarterly & Yearly Performance Reviews

Key Responsibilities:* Handle assign Key Customers queries & complaints.* Visit assign Key Customers as and when required with KAM.* Support Key Account Managers to achieve sale targets.* Plan Projects & Events With Operation Team For Smooth Pickup & Deliveries In Network.* Maintain Quality Service Report On Weekly, Monthly, Quarterly & Yearly.

Key Responsibilities: * Deal with walk in customers and resolve their queries & complaints.* Handle undelivered shipments as per defined SOP’s.* Contact Customers on undelivered shipments Nationwide and update alternate history in CRM.

Key Responsibilities: * Deal with walk in customers and resolve their queries & complaints.* Handle undelivered shipments as per defined SOP’s.* Contact Customers on undelivered shipments Nationwide and update alternate history in CRM.