-Handled inbound and outbound contacts through multiple channels from customers regarding their vehicles or experience with the JLR brand.-Acknowledge research, document, involve appropriate parties, follow-up on, and handle all customer contacts via appropriate channels until their resolution, professionally and efficiently, in accordance with department standards.-Took full ownership of own case file and acted as a backup to designated buddy for continuity of service and action.-Provided regular feedback and observations to line manager in pursuit on ongoing improvements to process or early warning for trends or increases in volume on specific subjects.-Acted as part of a team to ensure adequate contact coverage for the department.-Process spending of department goodwill funds to resolve customer concerns when appropriate.-Research complex automobile issues and negotiate resolution for customers.-Handled special projects or assignments, such as market research surveys/outbound call, working special events, etc. as assigned by management. • Perform administrative tasks related to CRM management, which can include case allocation, data loads.-Adhered to Contact Center Policies and Procedures.-Other duties as assigned.

Ensuring order picking for Online customer orders on a day to day basis within the Supermarket. Demonstrated excellent knowledge of alternative options for customer orders in case of inadequate stock.Performing collection of ordered items within specified duration.Assisting in packing the ordered items within the specified temperature for the product.Counselling new starters within the team about department policies and requirements.

Ensuring order picking for Online customer orders on a day to day basis within the Supermarket. Overseeing day to day operations run smoothly by demonstrating exceptional knowledge of alternative options for customer orders in case of in adequate stock. Ensuring collection of ordered items within specified duration. Assisting in packing the ordered items within the specified temperature for the product. Counselling new starters within the team about department policies and requirements.Create an inspiring team environment with an open communication culture as well as motivating team members.Setting clear team goals, delegating tasks and setting deadlines.Monitoring team performance and report on performance metrics.Actively discovering training needs and providing coaching to team members.Listening to team members’ feedback and resolve any issues or conflicts.

Performed high volume of customer enquiries via telephone.Identification of customer needs and guiding them to the relevant department.Co-operating and organising faster resolutions to customer’s problems.Maintained an accurate filing system for key documents and up-to-date information on accounts for the administration team.Assisting in invoice processing and ensuring proper documentation of receipts.Took initiative to check all backorders and allocating the stock to the pending orders.Followed up on customer needs to arranging deliveries in time.Performed after sales services as per customer request.Performed general ad hoc duties.

• Maintaining the portfolio of the clients• Organizing the daily meeting schedules with clients • Maintaining the database of the existing clients with proper diligence.• Maintain detailed records of compliance activities.• Keep computer databases and written documentation updated to reflect current processes and new changes.