Shahenaz Begum Email and Phone Number
📌 Senior Customer Service professional with over 4+ years of experience in fast paced, customer service and call center environments📌 Worked with Global companies like Amazon, Tech Mahindra, Life Insurance India etc📌 Worked with both Pre Sales and Post-sales support functions to increase revenue / sales📌 Regarded by colleagues as a highly motivated and inspiring individual and leader📌 Well organized person, who is goal & objective oriented and achieved excellent results📌 Great communicator with Excellent communications skills to interact with all levels📌 Excellent relationship management and sales presentation skillsSKILLS & EXPERTISE🎯 Business Support🎯 Customer Service🎯 Problem Solving🎯 Process Management🎯 Lead Management🎯 Customer Acquisition🎯 Client Coordination🎯 Relationship Management🎯 Documentation & Compliance
Ix Global E-Learning & Education
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Digital Product Sales PartnerIx Global E-Learning & Education Feb 2021 - PresentCuttack, Odisha, India Sold high ticket, price, value digital business products like Blackgold, Gold, Satellite, Real Estate, Beverages, Aluminum, Vehicles, Data Mining Centers, Natural Gas, GROW etc Sold basic and advanced Educational courses of Forex trading and digital crypto commodities Sold monthly and yearly subscriptions for various services Managed all teams member and resolved their digital technology related issues Attended various product launch, sales, leadership events -
Insurance Financial AdvisorLife Insurance Corporation Of India - Lic Sep 2018 - PresentCuttack, Odisha, India Sold 370+ various insurance policies and also consistently achieved sales targets and thus received bonus from the company Was responsible for acquiring clients, analyzing their needs, modifying policies, and ensuring prompt premium collection. Focused on customer support and achieving sales targets by providing financial advisory -
Senior TraderTp Global Fx Feb 2021 - Oct 2023Cuttack, Odisha, India Experienced team leader and trader with experience in FOREX, Gold, Crypto, Bitcoin, Indian market etc Helped and trained people who want to take knowledge regarding Forex trading, also guide, educate and teach necessary skills regarding Forex Trading. Taken various courses regarding Forex market on Gold, currency pair etc -
Customer Support ExecutiveTech Mahindra Feb 2021 - Feb 2023Bhubaneshwar, Odisha, India Provide online Chat / Call support to Amazon Customers Attended 2-3 customers at a time and managed over 500 customer queries every day Handled customer queries & complaints using online chat and ensured customer satisfaction of every single customer attended by solving queries Lead and managed a team of 19 executives and reported to the manager Manage escalated customer grievances to the floor supervisor Handle critical situations and to ensure appropriate solutions to the customer on first go Adhered to applicable standard operating procedures Completed multiple training and achieved top rank out of the 60 candidates -
Business Support Executive (Calling Process)Aircel Limited Mar 2014 - Jan 2015Cuttack, Odisha, India Processed and activated over average 300-500 SIM cards every single day Process new activation documents for both prepaid and postpaid services Approve SIM exchange within TAT through correct approval of customer documents Ensure document compliance and actively identify fraud
Shahenaz Begum Education Details
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First Class
Frequently Asked Questions about Shahenaz Begum
What company does Shahenaz Begum work for?
Shahenaz Begum works for Ix Global E-Learning & Education
What is Shahenaz Begum's role at the current company?
Shahenaz Begum's current role is High Ticket Sales | Customer Service | Business Support Ex Amazon, Ex Tech Mahindra, Ex TP Global Ex Aircel Telcom, Ex Life Insurance Corporation India, Ex iX Global, Ex FX Opulence.
What schools did Shahenaz Begum attend?
Shahenaz Begum attended Utkal University, Bhubaneswar.
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