Shahenda Roshdy Email and Phone Number

Operates as the lead point of contact for any and all matters specific to OPEX’s top accounts.Acts as the clients’ advocate to ensure clients requirements are met within the agreed-upon contract.Ensures the accounts are also abiding by the terms and conditions of the agreements, and minimum level of agreed-upon production is met.Builds and maintaining strong, long-lasting customer relationships especially with Operations Teams amongst accounts.Ensures accuracy of accounts’ performance reports.Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.Ensures the timely and successful delivery of OPEX services according to customer needs and objectives.Develops new business with existing clients and/or identify areas of improvement to meet sales quotas.Responsible for communication of Accounts’ data and reports to relevant stakeholders and management.Prepares reports on account status.Collaborates with sales team / Commercial team to identify and grow opportunities within territory.Assist with challenging client requests or issue escalations as needed.Collaborates with all OPEX departments especial Customer Service, MIS, Performance Excellence, Sales, and Operations, in order to maximize performance, productivity, and makes sure OPEX’s main KPIs (SLA time, Success Rate %, Lead Time, Customer Satisfaction, minimal Complaints level) are all met, in order to reach my KPIs.Handles escalated complaints and ensures proper investigation where needed with CS, QC, and Ops, and seeks and communicates closure and records keeping of the same.

Rent, buy, or sell property for clients. Perform duties, such as study property listings.Interview prospective clients.Accompany clients to property site.Discuss conditions of sale and advise clients about real estate decisions.Draw up real estate contracts. Includes agents who represent buyer.Assist the Manager in planning and implementing strategies to attract customers.Coordinate daily customer service operations (e.g. resales processes, orders and payments).Track the progress of weekly, monthly, quarterly and annual objectives.

Proactively seeking out new housing opportunities and resources to assist exhibitors/Attendees of any Exhibition, Congress or Conference with housing.Maintain on-going relationships with landlords and other housing providers, including acting as a liaison between landlord and client as needed.Negotiate leases on behalf of clients in collaboration with case managers and clients.Develop and facilitates training and workshops for clients, including tenant rights and responsibilities, housing discrimination, finding and securing reserving housing.Maintain a Housing Directory to include documentation of all contacts with housing providers. Provide consistent updates on housing availability.Maintain documentation of trainings, budgets, housing contacts and other pertinent information in accordance with agency and best practice standards.In coordination with the case manager, provide access to resources to assist ambassador/exhibitors needed during their move into housing.Maintain current level of knowledge on program software and other information on housing assistance programs.Conduct Housing Quality Standard Inspections per grant guidelines and advise and advocate for clients with regard to quality standards.

Deciding how many holidays to sell each season and the resorts/countries to use.Handling Tickets reservation for the customers by using Amadeus System.Confirming customer names with airlines/hotels.Collecting, evaluating and responding (as appropriate) to customer feedbackusing market research information to guide decisions.Producing brochures and internet-based information.Providing pricing information.Marketing holidays to clients via travel agents, websites, brochures and television advertising.Handling bookings, invoicing and issuing of tickets.Working with travel consultants from different travel agencies to put holiday packages together.Combining travel, accommodation and services such as sightseeing.Arrangements to create holiday packages.Answer and direct phone callsOrganize and schedule meetings and appointmentsMaintain contact listsProduce and distribute correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesBook travel arrangementsSubmit and reconcile expense reportsProvide general support to visitorsProvide information by answering questions and requestsResearch and creates presentationsGenerate reportsHandle multiple projectsPrepare and monitor invoicesDevelop administrative staff by providing information, educational opportunities and experiential growth opportunitiesCarry out administrative duties such as filing, typing, copying, binding, scanning etc.Cover the reception desk when requiredMaintain computer and manual filing systemsHandle sensitive information in a confidential mannerTake accurate minutes of meetingsReply to email, telephone or face to face enquiriesDevelop and update administrative systems to make them more efficientResolve administrative problemsPhotocopy and print out documents on behalf of other colleagues