• Develop and deploy scalable, secure, and resilient IT systems.• Oversee and upkeep our network infrastructure and server environment. • Quickly & efficiently troubleshoot and resolve technical issues.• Assess and propose innovative technologies to optimize our systems. • Work closely with teams to ensure IT solutions align with business goals. • Offer technical guidance and assistance to team members.• Troubleshoot H/W & S/W issues, create ticket and solve these issues.• Setting up and installing central desk phones, printers and surveillance cameras and DVR.• Configure and install different network devices and manage LAN/WAN.• Connect servers and PCs and troubleshoot any issues.

• Responsible for Project support integration & new nodes acceptance. • Ensure fast response, accurate actions & decisions. • Verify new solutions and review new project 's documentation (HLD, LLD & ATP).

• Provide technical solutions regarding HW & CFG problems in SLA• Specialized #troubleshooting for IMS, CS, UDC & MGW• Ensure fast response, accurate actions & decisions • Handling CSRs with customer support team E2E• Ensure reliable accurate solutions provided

• handling incoming inquiries from customers via the phone,• providing support for customers to effectively resolve their queries,• using my knowledge of the client products and/or service to enhance sales, brand loyalty and the customer experience,• updating our systems with complete and accurate details regarding your customer interactions.