Shah Faiz Zaidi Email and Phone Number

Global New Accounts UK AML-KYC

Relationship Building: Develop and nurture long-term relationships with customers, understanding their needs, preferences, and challenges to provide personalized support and build loyalty.Effective Communication: Possess strong verbal and written communication skills to convey information clearly and professionally. Act as a liaison between customers and internal teams, ensuring accurate and timely information flow.Problem Resolution: Analyze and resolve customer complaints and concerns promptly, demonstrating empathy, active listening, and effective problem-solving skills.Customer Feedback Management: Gather and analyze customer feedback, testimonials, and suggestions to identify areas for improvement and implement strategies to enhance the overall customer experience.Account Management: Proactively manage customer accounts, ensuring regular communication, addressing renewal or upselling opportunities, and identifying opportunities for value-added services.Customer Retention: Implement strategies to foster customer loyalty and retention, such as loyalty programs, personalized offers, and proactive customer outreach.Conflict Resolution: Mediate and resolve conflicts between customers and the organization, finding win-win solutions and maintaining positive relationships.

- Thorough analysis for reconciliation/settlements- Agile part of support function - Coaching and mentoring of BQ (s)- Positioned to articulate feedback succinctly- Work directed towards the innovation, introduction, and improvement of products and processes- Innovative activities undertaken for stronger performance

• Frontline support to the Customers & Clients•Facilitating the client requirements to the team• Conducting team briefings and meetings• Mentoring and Coaching to subordinates/new joiner (s)