Highly skilled and results-driven Product Manager responsible for defining the product capabilities, vision, and strategy for the Gentrack R&D product suite, undertaking market research, gathering customer feedback, documenting requirements, and developing business cases. Ensuring that the respective products complement the end-to-end cloud platform solution for B2B and B2C Utility and Water companies.Selected notable achievements:★ Supported the global g2.0 release, producing sales enablement packs, and managing the documentation requirements across new and legacy products★ Developing a go to market plan in partnership with Sales and Pricing functions★ Implemented standards for delivery teams to support a composable cloud platform solution, identifying synergies to enhance their overall value proposition★ Research and understanding of the competitor landscape to support future product roadmap and go to market strategy for new and existing customers★ Working closely with sales teams to prepare and deliver presentations to customers to support market expansion★ Established a Product Community of Practice, promoting collaboration among product managers across the globe together to understand common frameworks and help identify ways of working well when delivering products★ Input into Frost & Sullivan and IDC benchmarking exercises★ Planning, and product backlog evaluation across multiple teams and regions, identifying dependencies, and constraints★ Forging sustainable working relationships with key stakeholders and sponsors to construct longer term strategy, vision and related roadmaps

Supply Chain Product Owner and Senior Business Analyst, establishing a successful integration of the new Oracle platform with existing processes and tool sets, collaborating with Senior Business Managers, Solution Architects and Project Managers to develop innovative solutions to drive efficiency and reduce costs. Utilising Lean Six Sigma methodologies and optimising organisation’s structure. Assessing business impact of strategic change/transformation to organisational structure, culture, and processes, creating training needs assessments and managing stakeholders, ensuring availability of maps and development plans. Selected notable achievements: ★ Leading Agile delivery of supply chain and procurement digital projects, delivering projects in line with specifications, standards and expectations★ Created and maintained supply chain product backlog★ Streamlined supply chain and customer relationship management processes: - Implemented pre-qualification process to support multiple supplier types in order to reduce on- boarding time - Introduced system integration for third-party data validation, removing necessity for manual input and re-keying of data - Managed the integration work with technology partners from discovery through to technical implementation and rollout (workflows, APIs, testing, training & post go live support)★ Decommissioned outmoded Legacy applications and supported the implementation of Oracle ERP.★ Managing functional and non-functional requirements via workshops and face-to-face interviews, mapping as-is processes to identify gaps and liaising with SMEs and stakeholders to map out to-be processes.★ Creating a compelling user experience, expressed through user journeys, wire frames and prototypes prior to implementation★ Provided analysis and visualisation of contractor resources using Power BI

Continually assessed business processes across multiple business units such as IT, Finance, Customer Service, and Supply Chain to recommend transformational change to drive efficiency and reduce costs.Selected notable achievements:★ Initiated implementation of Payment Card Industry Data Security Standards (PCI DSS) to reduce risk of reputational damage or financial penalties due to poor card data security from data breaches. Implemented new card payment processing software for digital and telephony platforms. Delivered compliance and change training.★ Implemented a new debt collection strategy to meet the target of reducing bad debt charge by 30% over 3 years.★ Reduced portfolio risk by substantial amount annually by maximising capability and performance of Volume Management and Demand Forecasting function. ★ Delivered GDPR compliance for the EDF Energy Customer Retail Business.★ Delivered IT cost savings of 5% by developing new IT customer recharging model enabling transparency of centralised IT costs for recharging to business units.★ Led delivery of multiple business-focused Agile digital projects such as customer acquisition and retention program providing customers one-time bill credits and reward vouchers including new CRM platform for handling queries, creating new customer journeys and processes.★ Continually assessed business processes across multiple business units such as IT, Finance, Customer Service, and Supply Chain to recommend transformational change to drive efficiency and reduce costs.★ Supported SAP, CRM and Oracle CRM implementation across business units.★ Delivered business process maps and models to ensure compliance with regulatory/legislative requirements and best-practice data management and industry processes. ★ Defined and rolled out best practices for Agile business analysis team, integrated tools and templates into project deliverables. Managed on-and off-shore delivery teams, product backlogs, workflow, tickets and defects.

★ Continuously developed the Cost to Serve Model to understand changing business cost-components, forecast customer profitability prior to supply ★ Analysed debt write-offs by market and contract type to identify high risk customer segments, made recommendations to mitigate risk★ Delivered net margin analysis by varying customer segmentations to support customer targeting strategies★ Managed Testing for Pricing and Contract Management project including developing business requirements and defining scope for reporting★ Conducted analysis of the margins contributed by different energy products to inform pricing and marketing strategies and areas for re-investment

★ Improving the quality of customer number forecasting and sales channel planning.★ Provision of data to assist in the calculation of Gross Margin Revenue for Major Business.★ Assisting in target setting of volumes and gross margin.★ Working capital requirements of contracts for pricing and cash forecasting.★ Customer and product profitability, including customer lifetime value.★ Finance support for Sales and Marketing management teams.★ Providing accurate and meaningful management information to the Business Executive and senior managers to aid decision-making.★Supporting the budgeting and business planning process, including a comprehensive outturn forecast.★Ad hoc financial support as required including –o Project supporto Documenting the Energy settlement processo Reconciliation of reported sales volumes against settled volumeso Liaising with the business and providing finance input to investigate gas under-billingo Review and validation of the gas estimation routine for billing

★ Managing the planning and budgeting process for IT, including the Medium Term Plans.★ Managing the monthly forecasting process to deadlines set by Branch Finance.★ Developing an inter-company charging methodology based on IT costs and cost drivers.★ Assisting in the preparation of business cases for major projects.★ Provision of financial support for key commercial activities including strategic projects and commercial contract negotiations.★ Production and analysis of IT Management reports and Financial Accounts for Executive, Branches and Corporate Finance.★ Establishing a robust accounting control framework for IT Finance, maintaining up to date policies and procedures.★ Annual Incentive Programme and Key Performance Indicators reporting.