Shahid Ashraf Email and Phone Number

Revamped the IT Infrastructure improving aspects such as network connectivity, data integrity, confidentiality, availability, accessibility to resources, asset security, auditing and accountability.• Implemented a much-needed network upgrade which included replacing legacy switches and cables with managed switches / CAT6 cables. Ensured proper labeling and rectified incorrect cable layout.• Fixed recurring server issues by eliminating unused virtual resources, cabling and upgrading software installations thereby reducing load on existing server hardware.• Strategically procured and placed peripherals such as printers, scanners and copier ensuring appropriate distribution of workload and ease of access.• Created and maintained relations with new suppliers to end reliance on a single source of procurement.• NAS hardware setup to function both as a file server as well as backup solution.• Initiated and implemented CCTV upgrade from analogue to IP cameras increasing overall security by extending access to CCTV footage to four stations instead of two stations that were barely functional.• Improved HR process by replacing biometric system comprising of outdated Hikvision and Zkteco hardware with Matrix machines and enabling view access to supervisors for daily monitoring.• Eliminated inactive email addresses comprising of more than 40% of total addresses freeing up space on mail server and significantly decluttered the control panel for email administration.• Coordinated with ERP vendors for troubleshooting as well as system upgrades and modifications.• Implemented an internal IT auditing process starting with creation of operational physical inventory as well as obsolete physical inventory which was further extended to include all aspects of IT Operations.

Worked as an active member of a helpdesk team that was the first point of contact for all issues related to IT faced by all branches of the organization as well as for processing service requests.• L1 support through remote troubleshooting ensuring quick resolution of minor issues and processing of service requests.• Efficient use of Manage Engine to document, track and reassign all incoming / outgoing support calls along with on-site troubleshooting done by technicians creating a valuable technical knowledge base.• Send daily SLA reports for all onsite and offsite technicians categorized by due dates and impact to ensure compliance with allocated SLA.• Monitor SOC alerts and coordinate with users reducing workload of Cybersecurity team by submitting reports needed for action.

Project work to aid in the construction of new seaport by facilitating access from a central location for all construction data inclusive of design and timelines.• Data wrangling to gather all relevant and required data from all available sources.• Data ingestion into Zutec cloud and appropriate tabulation of data making relevant information available from a central location.• Dashboard creation using Power Bi and integration into the main menu, increasing visibility and ease of access to data as required.• Coordination and review with Contractors and Document Control to update completion of milestones and timelines.

Generated revenue through trading largely focused on procurement and supply of building materials.• Identified potential markets segments to supply a wide range of products dealing primarily with the safety / construction sector and managed to successfully convert multiple leads into sales revenue.• Efficiently managed the supply chain operation for a supplier registered with Commercial Bank maintaining and occasionally exceeding sales target.• Coordinated day to day operations of Rental Car service resolving customer issues, supervising fleet activities and ensuring timely completion of servicing / repairs at the workshop.

Played a key role in the implementation of MIS process in back office to support the operations of distributor for perfumes and cosmetics.• Assisted in ERP development cycle by coordinating with programmers to resolve issues and adding features to improve data collection process and reporting.• Periodic reporting in excel to match requirements as specified by global suppliers and management.• Conducted routine stock checks at franchise outlets and the warehouse to verify inventory data.