Shahid Bhat Email and Phone Number
Giving customers a great experience in tele media, tele communication and information technology is what I gladly wake up to everyday for more than 13 years and still counting. I am a multi-talented and creative professional, that utilizes innovative ideas and skills to complete tasks with the highest level of competency and professionalism. I have supported organizations in continuing to build their established reputation across the region. To achieve the organizationโs vision, I consistently apply respect, teamwork principles and moral integrity required in business development, market operations, business strategy, field service operations, vendor management and customer experience. I aspire to take on assignments that will provide me with a platform to demonstrate leadership and technical skills, personal qualities as well as innovative approaches to solutions whilst continuing my development as a lifelong learner. Skills: Business Development | Excellent communication | Conflict Management | Customer Retention | Well Organized | Team Player | Strategic Planning | Effective Leadership | Vendor operations | Strategic Alliance | Service Excellence | Business Acumen | Negotiations | Contact OperationsKey Achievements:๐ Thrivingly completed various strategic transitions on PAN INDIA level that generated INR 1.2M in savings across processes within 24 months.๐ Increased uptime by 30% through training, mentoring, skill management and coaching home sales officers and engineers.๐ Generated revenue of INR500k in 10 months through working with channel partners and dealers to execute plans and marketing activities, reach out to unexploited market segments and customer groups.๐ Recognized for impressively leading a team that shifted an entire base to migrate SES7 satellites for 2M customers countrywide with zero (0) interference of the ongoing services. ๐ Honored for out standing team management : Accomplished the revamp of the operations that took place after the state wide flood out break with zero (0) impact on service level agreement. ๐ Improved the installation TAT (Turn Around Time) from 60% to 95% within 3 months of handling the project. ๐ Conceptualized and Spearheaded market operations with 7 channels across Kashmir region, with the ability to manage monthly ~2K DTH activations with 95% installations in 4 hours. ๐ Enhanced the compliance performance from 65% to 85% by identifying areas of improvement through a Gap Analysis and making suggestions.
Airtel Business
View- Employees:
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Business ManagerAirtel Business Jul 2024 - PresentGurugram, Haryana, India
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State Manager - Fiber BusinessJio Mar 2016 - Jul 2024Srinagar Area, IndiaResponsible for defining, drawing, implementation and continuous improvement of processes, conducting market surveys, liaisoning with Sales, ISO, CS functions, and business teams to achieve company goals, enabling the set-up of dedicated support systems for geographies, performance monitoring and management.Key Accomplishments:โก๏ธ Developed sales strategies that increased sales by 10% through end ownership of identified segments and customer life cycle (revenue, ageing, controlโฆ Show more Responsible for defining, drawing, implementation and continuous improvement of processes, conducting market surveys, liaisoning with Sales, ISO, CS functions, and business teams to achieve company goals, enabling the set-up of dedicated support systems for geographies, performance monitoring and management.Key Accomplishments:โก๏ธ Developed sales strategies that increased sales by 10% through end ownership of identified segments and customer life cycle (revenue, ageing, control decline, churn) โก๏ธ Strengthened processes & boosted customer satisfaction by 60% through providing prompt resolution & taking corrective action with detailed root cause analyses. โก๏ธ Maintained the customer service level of 90% by providing uniform service experience after identifying and driving performance indicator variances.โก๏ธ Augmented team efficiency by 20% annually through facilitating trainings like special grooming & work etiquette. โก๏ธ Achieved consistency in the quality of interaction with customers and fostered continuous improvement in service levels through benchmarking best practices & reviewing matrices.โก๏ธ Appreciated and rewarded as the number one team across country in customer retention. Show less -
Territory Manager - Market OperationsAirtel Business Oct 2012 - Mar 2016Srinagar, Jammu & Kashmir, IndiaResponsible for defining processes, conduct market surveys, train and mentor staff, ensuring Sales revenue growth and profitability. Key Accomplishments:โก๏ธ Reduced overhead costs by 20% and improved net profitability through cost and stock optimization at all levels.โก๏ธ Motivated retailers through judicious space/category management hence improved brand sales and the SCO (stock carrying outlets) by 90%.โก๏ธ Victoriously headed a service franchise and 6 sales and serviceโฆ Show more Responsible for defining processes, conduct market surveys, train and mentor staff, ensuring Sales revenue growth and profitability. Key Accomplishments:โก๏ธ Reduced overhead costs by 20% and improved net profitability through cost and stock optimization at all levels.โก๏ธ Motivated retailers through judicious space/category management hence improved brand sales and the SCO (stock carrying outlets) by 90%.โก๏ธ Victoriously headed a service franchise and 6 sales and service distributors for Kashmir valley leading to market expansion (hired more freelancers and acquired exclusive stores)โก๏ธ Augmented product purchase referrals by 20% through driving enhancement of the retention processes/special services to hotels and corporates.โก๏ธ Initiated mutually beneficial relationships with distributors through providing business advice and monitoring of ROI realizing profit making and growth.โก๏ธ Innovated a centralized communication channel between the team and the customers for eased communication on company promotions, schemes, cyclic inputs and consumer contact programs.โก๏ธ Chaired the DTH (Direct to Home) project from customer on boarding to exit which included quality acquisition, installation, sales & service, retention, churn and stock management. Show less
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Senior Executive - Customer ExperienceAirtel Business Sep 2010 - Oct 2012Gurgaon, Haryana, IndiaResponsible for Nodal and Appellate and other TRAI deliveries, SR Management/ Complaint Management, Channel management. Ensuring the accurate forecasting and delivery at the call centers across geographies. โก๏ธ Guided the handling of the email business for airtel digital TV as a process owner, IVR management and UAT of all self-care channels and new products.โก๏ธ Reduced escalated cases by the use of detailed root cause analysis and executing the plan of action.โก๏ธ Managed anโฆ Show more Responsible for Nodal and Appellate and other TRAI deliveries, SR Management/ Complaint Management, Channel management. Ensuring the accurate forecasting and delivery at the call centers across geographies. โก๏ธ Guided the handling of the email business for airtel digital TV as a process owner, IVR management and UAT of all self-care channels and new products.โก๏ธ Reduced escalated cases by the use of detailed root cause analysis and executing the plan of action.โก๏ธ Managed an outsourced team of 100 agents with complete ownership of customer complaints / close looping.โก๏ธ Drove NPS (Net Promoter Score) for complete sales & services parameters then defined parameters for non-voice business which was handled by the channel partner โ MAGUS.Trained, mentored, and motivated staff and achieved all set qualitative and quantitative SLAs. โก๏ธ Monitored underperforming agents, drafted and executed action plans that helped them meet the required targets. โก๏ธ Earned zero (0) pendency on backend desks that is for, email, fax and courier by continuously following up. โก๏ธ Obtained faster resolution of complaints through coordination with sale & service trade partners across geographies. Show less
Shahid Bhat Skills
Shahid Bhat Education Details
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Business Administration And Management, General -
Sp Higher SecondaryArts, Entertainment, And Media Management
Frequently Asked Questions about Shahid Bhat
What company does Shahid Bhat work for?
Shahid Bhat works for Airtel Business
What is Shahid Bhat's role at the current company?
Shahid Bhat's current role is Business Manager | Customer Experience & Contact Operations at Bharti Airtel Limited | | MBA IIM-Jammu | CSSBB.
What schools did Shahid Bhat attend?
Shahid Bhat attended Indian Institute Of Management Jammu, Guru Jambheshwar University Of Science And Technology (Gjust), Hisar, Sp Higher Secondary.
What skills is Shahid Bhat known for?
Shahid Bhat has skills like Dth, Business Strategy, Management, Fiber To The Home, Telecommunications, Microsoft Excel, Upsell, Customer Lifecycle Management, Retention And Churn Management, Management Information Systems, Team Leadership, Customer Service.
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SHAHID BHAT
Srinagar
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