Shahid Khan Email and Phone Number
Market Research professional with 8 years of experience.• Contributing towards developing the business strategy of the service line/function. Building, running, reviewing and improving processes and systems to ensure business objectives are met / surpassed. Ensuring proactive actions and implementation of various strategic initiatives such as quality improvement/measurement, automation etc.• Developing and proactively reviewing and tuning the team structure to meet / exceed business objectives. Ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain. Staying abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.• Undertaking necessary preparation for client reviews or support the Functional head in preparation for client reviews. Proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations. Leading or assisting in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager. Maintaining sustainable and trustworthy relations in the client organization.
Merkle
View- Website:
- merkleinc.com
- Employees:
- 4075
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Research Manager | Lead AnalystMerkle Oct 2023 - PresentMumbai, Maharashtra, India• Interacting with project coordinator regarding project specifications before the start of the project.• Onboarding vendors suitable for markets specific to the project.• Designing questionnaire as per the project requirement.• Creating and updating project activities in ASANA. • Monitoring entire field during the lifecycle of the project. Also performing regular data checks to ensure the quality of data received is top notch.• Closing of the project once its objectives are met and informing vendors and relevant stakeholders about the same.• Working on scorecard and ensuring that the final deliverables are adhering to all the checklist standards before sending it to end client.• Updating historical file and lesson learned register.• Approving invoices for vendors after thoroughly checking the details of the services provided by them.
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Lead AnalystMerkle Apr 2023 - Oct 2023Mumbai, Maharashtra, IndiaLead Analyst at Merkle , a Dentsu Company.• Developed areas of expertise to be a subject matter expert for a particular service or set of services.• Managing and executing projects to successful completion and as per schedule.• Managed a team of more than 8 members involved in survey programming on ConfirmIT platform.• Provide guidance to the team members including developing processes to increase productivity and efficiencies• Regularly monitoring the performance of the team and individuals and undertake a performance review meeting on monthly basis.• Delegates to team members, and creates an environment where they can take individual initiative and succeed.• Builds positive relationships with team members. • Created best practice and standard programming guideline.• Trained the team members on processes/tasks, as well as analysis and report development.• Resource Allocation with the right mix of skills, experience, and backgrounds for each client and delivery challenge.Achievement:• Led training for members of the team on survey programming platform Confirmit• Grooming and guiding the team members to program survey individually and get adapt with the professional environment.
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Senior AnalystUgam Oct 2020 - Apr 2023Mumbai Area, IndiaSenior Analyst at Ugam.• Programmed and delivered different types and all level of complexity project in ConfirmIT• Estimate the project based on its requirement and length (by thorough read-through the artifacts).• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project as per schedule..• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.• Ensure that the project deliverables are on time, within budget and at top-notch quality.• Help setting goals and tasks for juniors. Make sure they are ready to work on medium to high complexity project.• Created checklist which contains the points that need to be checked before & after the project is live.Achievement:• Received internal and client appreciation on multiple projects for better quality, turn-around time, responsiveness, and management. -
AnalystUgam May 2016 - Oct 2020Mumbai Area, IndiaAnalyst at Ugam• Attended 1 month training for survey programming on ConfirmIT• Reviewed the client processes, standard and best practices• Programmed and delivered low to medium complexity project with some help from seniors.• Adhered to procedures such as communication protocols, operational practices/procedures, Information security practices, attendance procedures, etc.
Shahid Khan Education Details
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Information Technology -
Computer Science -
Computer Science
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Computer Science
Frequently Asked Questions about Shahid Khan
What company does Shahid Khan work for?
Shahid Khan works for Merkle
What is Shahid Khan's role at the current company?
Shahid Khan's current role is Research Manager | Lead Analyst | Project Management | FORSTA.
What schools did Shahid Khan attend?
Shahid Khan attended Welingkar Institute Of Management, University Of Mumbai, University Of Mumbai, Mumbai University Mumbai.
Who are Shahid Khan's colleagues?
Shahid Khan's colleagues are Sushil Rawat, Mounica Mudumala, Hung Tran, Rikesh Harypursat, Alex Rome, Georgie Reeves, Sparsh Tyagi.
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