Shahid Kuware Email & Phone Number

Mumbai, Maharashtra, India

Handling Clients: Axis Bank,Axis Mutual Fund ,JM Financial,ICICI Prudential

Navi Mumbai, Maharashtra, India

Worked with Client: RBL Bank-Worked for management for implementation and to troubleshoot on escalated cases.-Proven ability to work independently and as a team player. -Project Management follow up and on time reporting. -Multitasking at strict deadlines with an ability to work under pressure. -Strong Communication skills to help customer understand the technicality of complex scenarios in efficient way. -Documenting the daily task, creating reports, and set up case bash. -Helping Engineers cover knowledge gap and monitor their performance. -Committed, Fast learner, Problem solver, undertaking challenging assignments. -Managing O365,ActiveDirectory,Dell EMC, Cisco ESA appliance.-Working for management for implementation and to troubleshoot on escalated cases.-Proven ability to work independently and as a team player. -Project Management follow up and on time reporting. -Multitasking at strict deadlines with an ability to work under pressure. -Strong Communication skills to help customer understand the technicality of complex scenarios in efficient way. -Documenting the daily task, creating reports, and set up case bash. -Helping Engineers cover knowledge gap and monitor their performance. -Committed, Fast learner, Problem solver, undertaking challenging assignments. -Managing O365,ActiveDirectory,Dell EMC, Cisco ESA appliance.

Mumbai, Maharashtra, India

Worked with client: First Source Solutions- In this project I had to handle Office 365 tenants across the organization.-Handing multiple Client locations.-Handling Team of Level 11 Engineers.-Working on escalation cases.-Implementing Office 365 features and security within organization. -Managing email Gateway, Active directory.

Navi Mumbai, Maharashtra, India

Worked for Client: Microsoft- In this project we have to handle Office 365 tenants across the globe. Office 365 is the Enterprise cloud-based solution offered by Microsoft for small- and large-scale business. -Worked on all products of 365.-Handled EXO,ODB,SFB etc.-We directly work with company administrator to provide them solution at L3 level.-Works as Technical Consultant for Microsoft Exchange Online.-Worked with Directory Synchronization tool for Exchange Online.-Assisting customers with different migration options in office 365.-Planning, Implementation, Projection along with Troubleshooting on Technical snags.-Troubleshooting Cross forest issues on Mail flow, Availability, Auto Discover.-In depth troubleshooting for Office 365 client facing applications.-Proposition of technical suitability and plan in accordance to customer environment/infrastructures feasibility.-Troubleshooting rich co-existence scenarios and managing the migration batches through Power Shell and Graphic Interface.-Configuration of exchange policies.-Ability to communicate effectively both verbally and in writing.-Good organizational and interpersonal skills. -Ability to accurately follow documented procedures. -Aptitude to learn new technologies as they are incorporated into the system.

Navi Mumbai, Maharashtra, India

Worked with Client: Jio-To detect bugs in the application & fix them.-Solving login issue in the application.-Handling RPOS & OID Server to solve issue in the application.-Highlighting the bugs to development team for further improvement of application.-Working closely with analyst, designers & staff.-Identifying high priority incidents & escalate to management.-Working with other IT teams like application development & QA to investigate, test & develop solutions and workaround to resolve client issues.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Diploma Of Education, Electrical, Electronics And Communications Engineering, First Class

Ssc, Primary Education