• Managing the entire operations of an automotive accessories and parts outlet.• Driving strategic sales and marketing efforts targeting potential clients.• Handling diverse sales channels such as counter, retail, wholesale, and online platforms.• Showcasing strong negotiation skills to get competitive prices and pick premium products.• Identified new trendy products and consumer requirements.• Coordinating with suppliers and managing inventory for retail and online sales.• Using Point of Sale (POS) software to make sales and manage inventory more efficiently.• Managing e-commerce operations and executing digital marketing campaigns.• Uploading new products, category builds, and landing pages on Shopify product catalogs.• Ensuring content is presented with quality and accuracy of pricing, attributes, copies, images, and stock.• Optimizing on-site content and search functionality with ongoing keywords research.

• Led after-sales team (Parts & Service) of 70 employees, improving team efficiency by 27% annualy.• Administered all after-sales activities and ensured high-quality service for clients.• Collaborated with Parts, Service, and Customer Relations teams to implement Express Maintenance, ensuring promise time by visually tracking work progress from appointment to delivery.• Developed and implemented service plans, leading to a 24% increase in customer satisfaction index. • Fostered business relationships with the distributor and vendors to elevate service offerings.• Executed marketing initiatives to retain existing clients and attract new corporate and individual customers.• Organized weekly meetings to enhance cross-departmental collaboration and alignment.• Identified and addressed performance hotspots through the creation and implementation of Kaizen plans (PDCA), ensuring continuous improvement.• Developed and delivered engaging presentations on Kaizen and business plans, aligning with company goals.• Worked with Human Resources to implement hiring practices that supported the dealership's goals.• Led training sessions for After-Sales staff, improving their knowledge of systems and processes, which boosted performance. Achievements• Achieved consistent high annual growth of 36% in Service and 60% in Parts revenues along with 27% growth in TUS “Total Units Serviced” (2014~2019)• Successfully attained the Toyota’s certifications for dealership

• Managed all aspects of the parts department, including purchase, sales, and inventory control.• Set up and upheld warehouses in compliance with Toyota's 7-S storage system, optimizing part storage, locations, picking, binning, receiving, and shipping.• Managed an inventory comprising around 4,000 diverse line items.• Created inventory control parameters using integrated parts software to guarantee 100% availability and timely ordering.• Conducted cycle counts and annual stock-takings, addressing discrepancies to maintain accurate inventory records.• Implemented an inventory policy to maximize working capital by handling obsolete items.• Generated and placed diverse purchase orders (Daily, Urgent, VOR, Warranty, and Plan) to the distributor, Indus Motor Company.• Oversaw and managed various KPIs such as Stock Month, Lost Sales, Service Repair Orders Fill Rates, and Key Performance Parts Sales.• Generated claim reports for short and damaged shipments.• Led Kaizen initiatives, driving continuous improvement and efficiency enhancements.• Developed annual sales forecasts and action plans aligned with the distributor’s criteria to boost revenue.• Implemented Toyota 5S system to optimize workplace and enhance productivity, adding value for customers.• Ensured a secure working environment by strictly adhering to SOPs.• Led a team of seven employees in daily operations. Achievements • Achieved 3rd position in national annual “Kaizen” events (2011)• Won “the highest purchase award” of Maintenance Package in central region (2007)• Won “the best parts department award” in central region (2009, 2015, 2017)• Achieved an outstanding growth rate of 70% in parts business (2008)

• Drove strategic customer acquisition using various marketing techniques.• Spearheaded competitive analysis and implemented proactive plans to adapt to market changes. • Successfully executed sales transactions for a diverse vehicle rental product portfolio.• Effectively managed payment collections and resolved overdue accounts.• Streamlined fleet scheduling and coordinated with maintenance workshops.• Guided used car sales and advised new fleet purchases based on market trends.• Increased the active customer database by an impressive 110% during the 2003-04.

• Effectively led and motivated a high-performing sales team of 12 individuals, fostering a collaborative and goal-oriented environment.• Developed and executed result-driven sales and distribution strategies to expand market coverage across the U.A.E.• Serviced major superstores, including Carrefour and Spinneys and maintained high standards of product availability and customer satisfaction.• Expanded market presence by establishing new outlets and driving higher market penetration.• Successfully acquired key accounts within the hospitality and foodservice sectors, such as hotels, restaurants, and catering companies.• Collaborated closely with Merchandisers to optimize product displays, maintaining a consistent brand image in retail environments.• Showcased supply chain management by optimizing product supply and minimizing waste.• Proactively tracked competitors' new products to maintain competitiveness.

• Proven proficiency in the sales of spare parts, heavy equipment, and agricultural machinery.• Prepared quotes tailored to customers' specific requirements to secure maximum business.• Conducted outdoor corporate marketing visits to promote and sell equipment.• Expertly managed spare parts inventory to mitigate stock-outs and overstock issues.• Oversaw spare parts procurement from Minsk, Belarus, ensuring a smooth supply chain.• Streamlined the receipt and handling of incoming consignments from abroad. • Implemented pricing strategies to set competitive retail prices for spare parts and equipment.