Shahid Zafar Email & Phone Number

Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.Leading and motivating subordinates to advance employee engagement develop a high performing managerial team.Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.Review financial and non-financial reports to devise solutions or improvements.Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.Maintain a deep knowledge of the markets and industry of the company.

Jhelum, Punjab, Pakistan

Conducts annual training and development needs assessment.Develops training and development programs and objectives.Administers spending against the departmental budget.Obtains and /or develops effective training materials utilizing a variety of media.Trains and coaches managers, supervisors and others involved in employee development efforts.Plans, organizes, facilitates and orders supplies for employee development and training events.Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.Conducts follow-up studies of all completed training to evaluate and measure results.Modifies programs as needed.Exemplifies the desired culture and philosophies of the organization.

Jhelum, Punjab, Pakistan

Maintaining Client’s account properly.Conducting task related to Brand RegistryEnsure effective Communication with clients Ensure Client onboardingDeveloping, Updating and Implementing Amazon Updates / policiesConducting Category approvalConducting Appeal for blocked productsDeveloping Product plans for clientsConducting and supervising PPC OptimizationConducting Product research approval / rejectionConducting A+ content management.Developing Storefront designDeveloping and implementing Account Strategy Ensure Ranking and launchingEnsure effective Client communicationDeveloping and conducting Photoshop techniquesConducting Amazon promotion managementDeveloping PPC strategyEnsure Customer service managementSupervise and Expertise Manychat

Jhelum, Punjab, Pakistan

Regular follow up of all clients/work flow/progress review.Regular Meeting with Shift Manager for any progress review. All technical assistance of all VAs/SVAs.Evaluation of VAs/SVAs on monthly basis.Create a liaison between VAs, Clients and Shift Manager.Responsible of all VAs activities. Team will Check all activities/project/promotion before sending to client. Team Lead will prepare daily/Weekly and Monthly accumulative progress report and share with Shift manager.Any other task allocates by your line manager. Ensure a safe work environment, maximize profitable growth, and drive quality improvements.Oversee day-to-day operations activities.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.

Jhelum, Punjab, Pakistan

Managing different seller central accounts provided by companyAssist clients with any administrative tasks they need help withProviding customer service for Amazon Customers on client’s behalf and handling Returns, RefundsAdvertisement campaign Management for Amazon (PPC)Product hunting & Ranking + Launching Product + Reviews BuildingHelping team members to work on Dealing with suppliers, dealing with customers, Listings management, Optimization, Social media advertisements, product research etcHandling A-to-Z complaint / Charge Back Claims / Returns / RefundsOrder Management (FBM)(FBA)Convince potential clients they should choose our plans and strategies as their team.Providing best customer services to our valuable clientsGiving proper reporting to clients about daily tasksMaking monthly sales plan on given projects and then implementing such plans accordinglyDealing with employee’s conflicts and other issues

United Arab Emirates

Enforcing law and implementing other rules/regulations.Assisting Security Manager in handling incidents.Conduct emergency response drills.Daily physical hazard/safety inspections.Monitor Closed Circuit Televisions and alarm systems.Gather information and complete reports, and Maintain confidentiality.Defuse disturbances by company policies and procedures.Monitoring CCTV Cameras and working accordingly.

Rawalpindi, Punjab, Pakistan

Prepare data spreadsheets, charts, graphs, and other documents as required.Provide technical assistance to office staffs as needed.Supervise and process help desk support requests.Conducting some online interviews for IT background candidates.Working with IT Manager to maintain overall record for marketing department.

Rawalpindi, Punjab, Pakistan

Attending all calls from Clients/customers.Working to sell the health-related products to our new customers.Working under a team to improve overall team efficiency.Working to achieve overall team monthly target.

Jhelum, Punjab, Pakistan

Performs other related duties as assigned.Acts in the place of absent employee if necessary.Prepares and presents written reports for department managers and training representative on each phase of training.Engages in assigned training projects.

Mba-M.Phil, Project Management

B.Com(It)

I.Com