• Handled cloud computing projects – Application Migration to Cloud, and Data center consolidation• Change assessment, Stakeholder assessment, requirement gathering and communication to target group for impact of change. • Identified the impact of culture on change initiatives, designs approach and plans with awareness of these impacts and identified aspects of culture requiring change to achieve project outcomes.• Formulated specific plans to mitigate and/or address concerns identified on potential people-side risks and anticipated points of resistance.• Conducted readiness and adoption assessments, evaluated results and presented findings in a logical manner with the help of surveys, interviews, group sessions and feedback forms.• Developed an actionable and targeted change management plan, including stakeholder management plan, communication plan, sponsor roadmap and training plan, integrated with the campaign to cash process. • Itemized Change Management issues and created a comprehensive Change Management plan• Executed OCM and training activities that addressed resistance, enabled change readiness, and ensured successful adoption for all projects/initiatives using PROSCI ADKAR Model.• Update the OCM SharePoint Page, create a new page, and track dashboard adoptions. • Setup knowledge transfer and training sessions during entire system and technology change implementation lifecycle• Used ServiceNow Tool for ticketing and change management

• Led the Sonoma Project/Program for CCT covering 7 projects/business needs into one project/program• Built a Global Contact Center enabling BCP and DBR capabilties- when NGCC functionalties become active • Planned and built out ’Atento’ Contact Center in Colombia as POC of a Global Contact Center , closing and converging Trinidad and Calgary Contact Centers to ’Atento’• Initiated ’Connecta’ Contact Center in Colombia that will add 311 net-new users and and will also provide DR capabilities to all the regional contact centers such as Mexico,Canada & Caribbean • Led the development of ‘Service Now’ incidence management capabilities for this Global Contact Center• Managed the development of the Operations Documentation for Project Sonoma • Managed the development of all Project Documentation including Project Charter, Project Plan as well as SDD documentation • Led team and regional meetings and sent out meeting minutes• Participated in BCP and DBR planning meetings

IIBM /BANK OF NOVA SCOTIA May 2015 to DateProject Manager• Led vSphere 4.1 to 5.5 Host Upgrade Project for GPVF Virtual Farm that included VM upgrades,storage vMotion, swing host and host upgrade including testing and verification after upgrade by BNS• Led P2V /SAN migration on 13 servers that could not achieve remediation criteria for new SAN Fabric• Converted older off- support physical hosts to virtual environment by completing the planning & scheduling for legacy server conversions • Presentations made describing the physical to virtual conversion process to clients• Successfully led several small to medium sized BNS projects to completion, including application testing after upgrades • Oversaw projects to increase memory and swap space on several PROD physical and virtual servers • Successfully managed DFC conversion from Lotus Notes to exchange• Led Data Transmission for Chargeback project; provided procedures to comply with SQL DB security Standard v5.1 mixed authentication mode requiring Windows Authentication and SQL server Authorization• Oversaw project to determine architectural design for granular controls in branch environment (POC)• Headed project to streamline outbound faxes for 80 mobile users automatically • Coordinated the setup of Insurance Centre in Oakville • Added new DB2 tables and mainframe storage to assist Marketing Fulfilment needs

• Planned, managed and monitored project planning and implementation for physical and virtual server build • Followed and controlled budget and completed the project within budget and schedule • Performed migration of physical servers to Virtual Server (P2V) using VMware Converter (P2V)• Build Virtual Servers for windows 2008 and 2012 as per SOPs• Performed troubleshooting both with hardware and software in windows environment • SAN Storage management through NetApp

• Assisted in developing project artifacts including the project charter, requirements, work breakdown structure, budgets, resource allocation, schedule, risk logs, action items and lessons learned visualization and documentation of project scope and deliverables• Actively Tracked internal and external project risks where each risk was graded for probability and impact• Implemented communication plan to escalated risks as appropriate• Established initial project budget and regularly tracked actual cost to projected cost• Used ISM for ticketing and change management• Facilitated project meetings, preparing agendas, presentations, and meeting minutes• Maintained project documentation repositories• Performed tracking status of deliverables to ensure project deadlines are met

• Installation and configuration of UNIX and Windows based Mainframe IVR and CCT Systems• Initial installation of the IVR equipment, its configuration and connectivity with various different switches, servers, hosts and databases per System Definition Package(SDP)• Administration of Solaris, Linux and Windows and client systems• Building customer provided servers per SDP on site as Application Servers for: IVR, Voice Servers, CCT or VOIP • Install, configure and support Nortel CCT products• Tracked and reported progress to customers and internal management• Install, configure, deploy and support remote sites consisting of file servers, Voice Servers, Mail servers and clients on Windows and Unix platforms• Diagnose IVR/Voice Server problems with VOIP (SIP), T1, ISDN, CEPT and analog phone lines