Worked as a CRM and direct point of contact for clients to cater their digital and staff augmentation requirement.

Hire & onboard IT Partners and handle client escalations

1.Primary role is to ensure efficient and accurate inventory management to meet customer demand while minimising costs and optimising inventory turnover.2.Inventory Management: Monitor and maintain optimal inventory levels by analyzing demand patterns3Collaborate with suppliers, procurement teams, and logistics providers to coordinate the timely delivery of goods and materials

Supply Chain Management: Coordinating the movement of goods, materials, and products through the entire supply chain, from suppliers to customer site.Service part delivery and ordering parts and managing shipmentTracking key performance indicators (KPIs) related to logistics operations, such as on-time

Industry type: ATM and retail managment,Job Description & Key Job Responsibilities:Handling escalations calls of US and Australian customers in regards to ATM Machines complaintsAssisting Team Leader for Quality training of the teamPreparing daily MIS reports for daily adherence & qualityTo log service call for ATM machine & other retail kiosk dispatch technician on site to To fix it, follow up the work order.Work order creation and assign to respective technicians.Manage Emails and automon queriesTo ensure quality of customer service to our clients.Handle floor activities in absence of Team LeaderFollow up on complaints and arrange a call back with given TAT.Creation of TTs and dispatch it to respective buckets.

Industry type: Telecom Key Job Responsibilities & Job Description:Managing the team members and ensure that assigned targets must be achieved.Identify & understand the customers need & offer the best tariff plan and products.Handling NRI customer base, and provide quality of service to over 2 million customers across 4 countries.Preparing Daily activity reports and handles internal mails.Handling escalations and complaints of the customers by coordinating with backhand department and provide on the call resolutions to the customers.AchievementsHave a proven track record of consisting achieving targets even in challenging environment.Successfully upgraded client to premium products thereby achieving more revenue. Promoted As an Assistant Team Leader within short span of time. Tools Used: RCRM: A web based CRM tool, which maintains all the customer details and contactsCLARIFY: Oracle based software to maintain customer's account actions.Lotus: An IBM based tool, used to send and receive Emails internally within the organization.Previous experience: Worked for Kotak Securities Ltd As as Relationship Executive for 7 months in 2005.Key Job Responsibilities & Job descriptionTo provide stock market tips and recommendation.To ensure that responses provided to the customers are within the time frame with best quality Sales planning, Co-coordinating & Retailing.