Muhammed Shahil C K Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

United Arab Emirates

• Designed, integrated and maintained consolidated network services e.g., switches(Cisco) routers, Firewalls( Sophos & SonicWALL ),wireless networks(Ubiquity) • Configured, monitored, and maintained AVAYA IPS00 / AURA &Voice Gateways. • Administration of Microsoft Office 365 (Exchange Online, SharePoint Online, OneDrive)for over 400 end users and executive level clients. • Created a SharePoint portal and significantly assembled all documents under one roof. • Implemented Network Security by deploying DARKTACE Network Monitoring System. • Increased endpoint Security using Kaspersky Endpoint Security. • Planned and developed written policies and procedures for computer operations. • Troubleshooted and resolved hardware components, IP phones, LAN, VLAN, WAN, VPN, Internet, Intranet Systems, Resolving Printer and software issues. • Installing and operating Windows & Mac desktops and server operating systems. • Configured and managed security surveillance systems(CCTV), Access Control System. • Handled all data backup systems and restoration functions. • Assisted in inventory management & procurement for enterprise IT ecosystem.

Ernakulam, Kerala, India

• Configured Cisco Call Manager 10.x. • Configured and integrated Cisco Unity Server and IM and Presence server.• Managed Voice mail users including integration of unity connection with CUCM.• Configured Video and Audio Conference Bridges.• Moving, Adding and Deleting Extensions. • Configured end user features like speed dials, Shared line, Call Forward.• Handled Service Calls (Tickets). • Monitored & troubleshooted Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP.• Took remote access of the machines and troubleshooted accordingly.• Provided 24x7 supports to the customer.