Shahil K. Email & Phone Number

San Francisco, California, US

San Francisco, CA, US

• Administered the SFDC Environment; which included working with team of CRM engineers to implement changes within SFDC Applications, Standard/Custom objects, Fields, Page Layouts, Workflows and Validation Rules.
• Customized and implemented Profiles, Roles, Security settings and Sharing rules.
• Worked Cross-Functionally to maintain, improve and enhance integrations with different systems (Zuora, Steelbrick, etc.)
• Assited in managing billing and subscription operations through the Zuora tool and other workflows around the quote to cash process (CPQ).
• Supported and tested integration between Zuora Billing, Salesforce CRM and NetSuite
• Performed different sync’s for Data migration and Mass-updates using the Zuora API based on business requirement.

Fremont, CA, US

• Participated in daily meetings to track, gather and analyze business requirements from Customer Service team to design a better solution for the existing configuration.
• Monitored and resolved data visibility issues involving Custom Profiles, Public Groups and Sharing Rules
• Work with Standard Objects such as Leads, Opportunities, Accounts, Contacts, Campaigns and cases.
• Developed and implemented customization requests by Business Users, including creating Triggers, workflow alerts, and automated email response.
• Provided support for internal users and helped them in getting used to the SFDC application.

Hillsboro, Oregon, US

• Developed and Deployed Ad-Hoc Reports and Dashboards
• Tested system capabilities and managed various Detail page layouts
• Defined Object relationships and created junction objects to establish connectivity
• Configured various Reports and Report Folders for different user profiles
• Performed Data Mapping and Migration of data from legacy system to Salesforce.com Objects
• Used Data Loader to Extract and Load.CSV data for Bulk Imports to SFDC Objects and Fields

• Partner with business functional analysts for Siebel CRM integration
• Migrated data from Oracle ERP system to Salesforce.com using Informatica
• Performed UI enhancement as per the business clients requirements
• Developed Page layouts and applied enhancements such as workflow rules, validation rule, and triggers
• Involved in consuming restful web services and making application sync with the base web services
• Installed managed package in different developer and client sand boxes

• Collected requirements for Cloudera CDH 5.0 data distribution application with Customer portal.
• Participated in the logical and physical design sessions and developed design documents.
• Followed Agile Methodology for the project and worked with project management to analyze change requests to determine how much programming and testing is required.
• Documented requirements that were critical to the business mission, and used those requirements to aid in designing the applications infrastructure that best leveraged the organizational needs.
• Worked with the analytics teams to gather business requirements to write and optimize SQL and Hive queries for data analysis
• Performed regular backups, and monitored disaster recovery while ensuring system security

Scottsdale, AZ, US

-Supported small business customers via inbound technical support calls and emails-Assisted customers with software, hardware and network issues-Researched client issues to resolve complaints through diligent research in special cases-Displayed exceptional people skills and fostered great relationship with customer during each support request.-Consistently.

Bachelor Of Science - Bs, Management Information Systems

High School Diploma, Ged