Mohd Shahir Abdullah Email & Phone Number

Malaysia

•Lead strategic planning and execution of Cloud Core, IP Core, DNS, CGNAT, IX, CDN services and IT Network.•Supervise cross-functional teams, promote collaboration and meet key performance targets.•Lead and deliver efficiency for CAPEX.•Lead the Platform team to ensure services are in line with the CD security policy. Identify possible risks and vulnerabilities and establish a strategy to alleviate them.•Collaborate with cross-functional teams such as Solution, Operation… Show more •Lead strategic planning and execution of Cloud Core, IP Core, DNS, CGNAT, IX, CDN services and IT Network.•Supervise cross-functional teams, promote collaboration and meet key performance targets.•Lead and deliver efficiency for CAPEX.•Lead the Platform team to ensure services are in line with the CD security policy. Identify possible risks and vulnerabilities and establish a strategy to alleviate them.•Collaborate with cross-functional teams such as Solution, Operation, Finance and MSP to guarantee smooth processes. Show less

Malaysia

• Led and managed Cloud Core (NFV) and Security Platform Planning Team.• CAPEX Planning, CAPEX owner for BAU and Build Plan• People Management, Development Plan, Resource Management, Coaching and KPI.• Collaborated with Solution, Operation, Sourcing and MSP team.

Lead IT Asset Management and RPA teamKey Responsibilities:•Introduced Asset Management Framework•Introduced Software Asset Management and Hardware Asset Management Process•Automated manual asset process as part of the Touch-Free Operation•Uplift Asset management maturity•Utilized ITAM tools capability for asset optimization and saving•Led MSP team to deliver the mandate and KPI for Asset and RPA•Worked with stakeholders to identify potential RPA use… Show more Lead IT Asset Management and RPA teamKey Responsibilities:•Introduced Asset Management Framework•Introduced Software Asset Management and Hardware Asset Management Process•Automated manual asset process as part of the Touch-Free Operation•Uplift Asset management maturity•Utilized ITAM tools capability for asset optimization and saving•Led MSP team to deliver the mandate and KPI for Asset and RPA•Worked with stakeholders to identify potential RPA use cases•Established RPA demand process e.g. selection criteria and delivery approach•Lead the RPA project by moving the solution on-premises to the cloud Show less

Selangor, Malaysia

Key Responsibilities:• Managed a team of IT Infra Architect and Planner, Capacity Manager and Test Manager.• Lead and deliver efficiency for CAPEX and OPEX• Managed a new project or demand that requires new infra either on-premises or cloud.• Projected and planned IT infrastructure capacity for future expansion, ensuring adequate capacity to meet business requirements.• Initiated operation efficiency by reviewing all the OPEX expenditures.• Initiated Capacity framework… Show more Key Responsibilities:• Managed a team of IT Infra Architect and Planner, Capacity Manager and Test Manager.• Lead and deliver efficiency for CAPEX and OPEX• Managed a new project or demand that requires new infra either on-premises or cloud.• Projected and planned IT infrastructure capacity for future expansion, ensuring adequate capacity to meet business requirements.• Initiated operation efficiency by reviewing all the OPEX expenditures.• Initiated Capacity framework and Test framework.• Redefined the process e.g demand process, capacity process and handover process.• Implemented a new IT capability e.g. backup modernization and virtualization• Introduced a new hardware purchase model instead of piecemeal Show less

Selangor, Malaysia

Key Responsibilities:• Led on the AWS new demand• Coordinated the demand between multiple stakeholders e.g. Legal, Security, Application and Ops.• Consolidated AWS account with multiple OU• Provided AWS best practices e.g. 3 Tier Architecture, Tagging, RI.

SDM for Digital systems like MyDigi, E-commerce and CSG.Key Responsibilities:• Ensure SLA attainment as contracted.• Weekly and Monthly KPI tracking.• Handling Operational Issues.• Oversees Incident and Problem Management.• Key liaison between Digi and MS Partners.• Ensure all changes in the system go through the Change Management Process. • Managed and developed strategic partnerships with Stakeholders and MS Partners.• Reviewed, enhanced and developed a new… Show more SDM for Digital systems like MyDigi, E-commerce and CSG.Key Responsibilities:• Ensure SLA attainment as contracted.• Weekly and Monthly KPI tracking.• Handling Operational Issues.• Oversees Incident and Problem Management.• Key liaison between Digi and MS Partners.• Ensure all changes in the system go through the Change Management Process. • Managed and developed strategic partnerships with Stakeholders and MS Partners.• Reviewed, enhanced and developed a new process.• Led various cost optimization initiatives. Show less

Key Responsibilities:•Led multiple ISIT applications platforms example Reload system domain, Customer Care system domain, and Provisioning system domain e.g. Prepaid System, Provisioning, Mobile Network Portability•Responsibled as a platform owner to handle incidents, problems and change management.•Responsibled for corrective and preventive maintenance activity. •Led operation readiness and festive readiness.•Delivered continual service improvement. •Led operation… Show more Key Responsibilities:•Led multiple ISIT applications platforms example Reload system domain, Customer Care system domain, and Provisioning system domain e.g. Prepaid System, Provisioning, Mobile Network Portability•Responsibled as a platform owner to handle incidents, problems and change management.•Responsibled for corrective and preventive maintenance activity. •Led operation readiness and festive readiness.•Delivered continual service improvement. •Led operation efficiency initiative to archive OPEX savings. Show less

• 2nd level troubleshooting support for Alcatel IN systems• Especially for Charging, Prepaid Logic, Friends and Family, Voucher recharging and services provided by DiGi to Prepaid subscribers• Involved with DiGi 2006 Capacity Upgrade project Phase 1, Phase 2 and Phase3 for deployment, migration, installation and monitoring (from Sept 2006 to Feb 2007).