 Creating and managing request incident tickets in the Netka ticketing tool. Handling more than 500 users, Desktops, and laptops in the Head office, Remote locations, and deploying of new computers with Windows 8.1, and Windows 10 using imaging software and installing and troubleshooting company-related software, and anti-virus as per company standard policy. Managing and troubleshooting on Windows 2008R2, 2012, 2012R2 and 2016 Servers. Managing AD user and computer account, joining the systems in the domain, configuring user’s profile, and assigning rights as per company norms. Managing and maintaining AD replications from the Primary Server to the DR site. Configuring group policy, Domain level, OU level, and managing File Server. Assigning folder permission as per policy and regular monitoring of storage. Installing, configuring, and managing DNS, and DHCP Server, creating type of scopes in DHCP. Patch installation, Windows activation, and OS issue identification and troubleshooting to get them fixed. Installing and configuring Veeam Backup, monitoring and managing of VM’s job using Veeam Backup. Managing Kaspersky Antivirus Server, configuring and installing Antivirus. Daily & Weekly administration and scheduling scan for Desktop, Laptop, and Servers. Managing Y-Soft print management and assigning permissions to users to print through card, pin, and password. Configuring and managing Sophos firewall XG, creating firewall rules, assigning permission to VPN accounts, blocking and releasing of URLs as per requirement. Troubleshooting Desktop and laptop issues remotely for software and applications. Installation configuration and troubleshooting of Office 365 and related products. Installation and configuration of SAP application on client systems. Supporting to local and network printers (Plotter/MFP/Scanner/Photocopier). Respond to inquiries from users and help them resolve any Hardware, Software, or network problems.

 Creating request incident tickets in Manage Engine Service Desk Plus. Any-Desk, Team viewer - Remote level of troubleshooting for process-related software and applications. Deployment of operating system Windows 7, Windows 8.1, Windows 10. Handling more than 300 systems and laptops in Head office, Stores and Warehouse, deployment of new computers and software as per company standard policy, joining the systems in domain, configuring user’s profile. Resolving Desktop, Laptop related issues. Guiding end-user in the use of new software or hardware. Maintaining and troubleshooting applications Microsoft Dynamic AX. Configuration of handheld devices (e.g. iOS/Android) outlook email in an enterprise environment. Installation and configuration and troubleshooting of Office 365 and related products. Configuring Microsoft Outlook 2010, 2013, 2016 and troubleshooting related issues. Providing support for internal portals. Configuring issues related to TCP/IP protocols.  Providing support to Dot-matrix, local and network printer (Printer/Scanner/Photocopier). Managing and maintaining of AD users accounts, Folder access permission. Kaspersky antivirus monitoring and deploying antivirus from server to client machine, assigning of policies and tasks. Updating Antivirus on Daily/Weekly Basis for the smooth functioning of systems. Frequently maintaining reports of IT stocks for all IT materials.  Coordinating with vendors for the orders, replacement of hardware materials in case of new purchase, failure or up-gradation. Respond to inquiries from users and help them resolve any Hardware, Software & Network problems.

 Handling more than 500 Desktops and laptops in the Head office, Remote locations, deployment of new computers using FOG imaging software and installing software’s anti-virus as per company standard policy, joining the systems in domain, configuring user’s profile. Creating and managing request incident tickets in Manage Engine Service Desk Plus. Creating request incident tickets in LANDesk Manage Engine. Remote level of troubleshooting for process-related software and applications. Deployment of operating systems Windows 7, Windows 8.1, Windows 10, and Windows Server 2012. Guiding end-user in the use of new software or hardware. Maintaining and troubleshooting applications SAP client installation, Mawared, Microsoft Dynamic AX, and Bright System ERP. Configuration of handheld devices (iOS/Android) Outlook email in an enterprise environment. Installation and configuration of Office 365 and related products. Configuring Microsoft Outlook 2010, 2013, 2016 and troubleshooting related issues. Configuring issues related to TCP/IP protocols. Cisco IP Phone registration, assigning call permission for users, Voicemail configuration, Hunt Group creation. Switch and Wireless configuration. Providing support to local and network printers (Printer/Scanner/Photocopier) and VPN configuration. Maintaining the printer management server through (YSOFT) Application. Managing and maintaining AD user’s accounts, and Folder access permission.  Kaspersky antivirus monitoring and deploying antivirus from server to client machine, assigning of policies and tasks. Installing and Maintaining Sophos Endpoint Security Antivirus. Managing Sophos UTM 110/120 firewalls for security purposes. Updating Antivirus on a Daily/Weekly Basis for the smooth functioning of systems. Maintaining documentation like hardware inventory, accessories, and Stock. Respond to inquiries from users and help them resolve any Hardware, Software & Network problems.

Responsibilities as Desktop Support: Providing technical support, troubleshooting hardware and software problems, including desktop, laptop and remote system. Deploy and configuring PC’s, Workstations and Laptops.  Maintenance, troubleshooting of Desktops and Laptops. Operating system installation of XP/Vista and Windows 7. Outlook configuration and support. Responsible for responding to customer calls on hardware issues.Responsibilities as AR Associate: Checking the claim status and eligibility information by directly call the payer or through internet. Checking on unpaid claims within standard billing cycle. Correcting Denials claims with correct information and resubmitting the claims. Handling inbound and outbound calls regarding Quires, Complaints of Health insurance claim status.