Ketan Shah Email & Phone Number

Raleigh, NC, US

Alphen Aan Den Rijn, NL

Norwalk, Connecticut, US

• Lead ServiceNow architect on the global Architecture Strategy & Planning team, supporting all production ServiceNow environments across Xerox and its subsidiaries.
• Partner with ServiceNow business stakeholders to drive solution design and development oversight to vendors, dev, and admin teams to support Xerox employees, partners, and customers.
• Responsibilities include integrations, writing RFP/RFQ, SW & Services contract renewals and negotiations, SOWs, accelerating new functionality delivery, and being a technical focal for shared services tools and.

Alpharetta, GA, US

• Met with clients to determine project scope and provide ServiceNow software and implementation proposals.
• Provided customer demos, technical workshops/webinars, and published articles.
• Managed marketing campaigns for target accounts and opportunities in CRM. Worked with the delivery team to ensure successful implementations and help uncover new opportunities.

Fairfax, VA, US

• Delivered ServiceNow-centric solutions to a diverse client base, including Managed Service Providers. ServiceNow SME for solution development for products and complex integrations, including ITSM, CSM, ITBM, SecOps.
• Gathered requirements to recommend solutions with configuration specifications and pricing with custom applications and integrations.
• Led design, development, and implementation of ServiceNow with pre-sales responsibilities that included building ServiceNow offerings, leading scoping and design workshops, price & resource estimates, RFI/RFP.
• Business development and support ISM mature from registered to Elite partner of ServiceNow. Supported sales efforts, demoed ServiceNow, attended account planning sessions, wrote proposals/SOWs, attended partner events.

Kailua, HI, US

• Lead consultant in ServiceNow practice with pre-sales and implementation responsibilities, including leading ServiceNow deployments to design overall solutions, scrum meetings, sprint planning, communication with.
• Helped grow the practice, RFP/RFI, sponsored regional events, attended account planning sessions, conducted process and tools assessments, and helped identify revenue opportunities.
• Managed internal ServiceNow implementation to replace BMC with new Enterprise Portal, CMDB, Service Catalogs, knowledge bases, and integration with 3rd party applications, including MuleSoft ESB CloudHub.

Raleigh, NC, US

• Expertise in implementing end-to-end solutions of ITIL processes with ServiceNow and Service Management tools: BMC Remedy/FootPrints, Cherwell, EasyVista, Serena Software, Navvia, Cloud & Smarter Infrastructure (Tivoli)
• Developed and implemented ITIL 2011 processes to support operational transformation initiatives
• Conducted assessment, lead design workshops, and provided recommends for improvement
• Created and delivered customized ITIL 2011 Training for the processes implemented: Incident, Change, Problem, Service Asset & Configuration, Release & Deployment, Service Catalog, Demand, Service Level Management
• Experience with latest enterprise management tools and technologies such as Citrix, EMC, Dell Storage, DR, MS Lync deployment

Raleigh, NC, US

• Strategic thinker with client focus to turn requirements into actions with enterprise best practices, including data security and regulatory compliance to scale, exploit fast-moving cloud technology trends, and deliver.
• Planned, coordinated, directed, and designed all operational activities of the IT department and provided direction for mission-critical business operations, compliance solutions, and delivery of managed services

• Create in-depth business processes for IT, sales, CRM & marketing system, website design, and P&L management.
• Lead BDM, manage customer relationships, and sales with breadth of experience in negotiations, acquisitions, planning, entitlements, financing, design, and development.

Armonk, New York, NY, US

• Designed and consulted on enterprise projects worldwide, including sales proposals, RFPs, contracts, resource/activity planning, utilization, availability, budgeting, and accountability for success and client.
• Conducted process and ITIL assessments for enterprise accounts and business partners using IBM GSM, ITIL, and TeAMethod methodologies.Designed and created Tivoli Unified Process Composer (ITUPC).
• Provided technical, architectural, and product management leadership support in developing Tivoli products.
• Provided customer briefings at conferences and executive briefing centers on IBM’s IT Service Management vision.
• Delivered ITSAS Portal Application to detect and remediate security vulnerabilities to over 100,000+ systems.
• Provided leadership in gathering business requirements, project scope & roadmap, solution design, capacity sizing & planning, staffing & skills requirements, contracts, and managing the project deliverables.

• Designed, planned and implemented integrated Network Management Systems (NMS) solutions that provided a unified environment for disparate IT devices and their vendor specific software.
• Completed successful projects for Aramco in the Saudi Arabia, Hannaford, DCIS, BB&T and other customers.
• Installed, customized and provided training for systems management and monitoring products like NetView, CiscoWorks, Tivoli, HP OpenView, BMC Patrol and Optivity.