-Implement and Configure NetSuite Implementations.-Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.-Providing Accounting and NetSuite knowledge to users and related third party systems.-Detailed understanding of common industry standard business practices related to Accounting (AR, AP, Close, Consolidation, Reporting, Tax)-Conducted full-life cycle implementations within Services, Non-Profit, Software (HCM) and Manufacturing verticals.-Communication skills to convey issues/explanations to technical and non-technical audience.-Exposure to Advanced Revenue Recognition, Electronic Bank Payments.-Drive test planning, execution, and optimization support. Manage the project by developing, testing, and deploying customization and new NetSuite functionality.-Works with system engineers with technical requirements and provide guidance on building custom scripts/workflows-Build and maintain reports, saved searches, and dashboards.-Provide on-going post implementation support to optimize user adoption and NetSuite configuration.-Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

-Gathering and documenting customer business requirements during personalization sessions.-Working and interacting with clients to configure NetSuite software to support their business requirements.-Working alongside projects managers and helping them in managing project plan and setting right expectations with clients.-Assisting clients with data analysis on financial reports/saved searches, data migration of records and transactions from their legacy systems, Go-Live support and keep optimizing their use of NetSuite.-Performing quality reviews of deliverables developed by other team members.-Helping with other internal ad-hoc requests as required by senior management and the overall team such as account management and administrating client's NetSuite accounts.

-Participating in meetings with Team Lead and contributing to additional ideas designed to improve customer satisfaction including attending/leading training sessions.-Working on various PS projects and leading clients through full implementation workflow.-Collaborating with ERP/ Principal Consultants and Account Managers in troubleshooting customer issues, enhancements and new releases and features.-Updating/Creating new Knowledge Base articles on payroll product features in NetSuite and training new employees on it.-Dealing with escalations on existing cases from new reps, providing updates and coaching if necessary. Partnering with our Core HR (HCM) and other cross functional teams to develop and updating our business processes accordingly.-Troubleshooting the system in depth to explore potential enhancements and discussing with the Product Manager in monthly meetings.

-Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.-Ensured high and timely expedition of customer requests.-Clarified customer requirements; probe for and confirm understanding of requirements or problem.-Confirmed customer understanding of the solution and provided additional customer education as needed.-Documented complete and accurate work and updated customer files.-Walked clients through NetSuite Payroll process from start to end.-Assisted clients with standard employee records and saved searches/reports.-Collaborated effectively with Subject Matter Expert (SME)'s in the organization for product support or knowledge transfer.-Participated in activities and contributed ideas designed to improve customer satisfaction including attending/leading training sessions.-Used decision-support tools to answer questions.-Collaborated with internal teams on complex problems.-Designed solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking.

-Entered invoices daily and process cash applications for payments received. -Reconciles processed work by verifying entries and comparing system reports to balances and customer statements. -Contact customer to deal with overdue invoice amount and determine internal solution if needed to address customer issues on overdue invoice. -Send out internal A/R Reports documenting issues for overdue invoices and course of action. -Prepare daily Margin Report, analyze findings commentary on Variance. -Conducts Inventory Cycle counts and records discrepancies and maintains reports. -Maintains accounting ledgers by tracking and updating sub-ledgers, posting journal entries. -Make collection calls.

-Accurate and timely processing of invoices into JDE and employee expenses into PeopleSoft. -Entering high volume of invoices (100-150+/daily) into the system. -Preparing invoice adjustment notifications, identifying discrepancies and completing updates into PeopleSoft. -Preparing credit memos to reimburse vendors where appropriate. -Monitoring match exception report to keep current on assigned invoices. -Reclassifying prepayments and temporary account codes. -Correcting entries for any coding errors. -Securing necessary approvals.

-Assisting clients in resolving their problems and/or dissatisfaction in a friendly and helpful manner while maintaining company policies. -Communicating courteously with customers face-to-face, or by telephone if necessary. -Handling customer complaints or any major incidents. -Issuing refunds or compensation to customers. -Managing and selling Wal-Mart credit cards. -Meeting with other managers to discuss possible improvements to customer service. -Training staff to deliver a higher standard of customer service. -Given a “Star Performance Award” for going above and beyond in customer service.

-Took inbound and outbound calls to provide tax services and product information. -Resolved customers’ technical issues over the phone and maintained call logs. -Generated tickets for problems that cannot be resolved over the phone. -Updating customer addresses keeping with company’s policies and procedures. . - Follow-ups with leads and contacts on behalf of Financial Consultant.