I'm a part of the founding team of the startup company. I developed a comprehensive profit model and projected realistic and profitable Return on Investment (ROI). I designed and implemented effective marketing plans to introduce and promote the company's products/services to the target market. Additionally, I developed and implemented Standard Operating Procedures (SOP) for store operations in the field of Story Role Play and Experience Room, ensuring efficiency and consistency in daily operations. I ensured all store staff understood and adhered to the established SOPs, making adjustments and improvements as needed. I managed the recruitment, training, and development processes for various roles in the store, ensuring each team member had the skills and knowledge needed for optimal performance. Furthermore, I created and implemented continuous training programs to enhance staff competencies and motivation, fostering career development. I conducted market analysis to determine competitive and profitable game pricing based on cost of goods sold (COGS) calculations and market trends. By analyzing data and customer feedback, I made necessary pricing adjustments and marketing strategy changes. I also created and implemented effective reporting mechanisms to monitor game sales and bookings, ensuring business performance could be accurately measured and analyzed. Lastly, I prepared periodic reports on business performance and provided strategic recommendations based on the data obtained for further improvement and development.

I focus on delivering exceptional guest experiences to ensure high guest satisfaction at our venues. I oversee venue administration, including managing the receipt of goods, maintaining stock inventory, and ensuring attractive displays of souvenirs in the shop area and game machines. I lead the team, handling daily operational activities, providing supervision, and conducting training to align with management objectives and enhance team performance. Furthermore, I ensure the proper implementation of all Standard Operating Procedures (SOPs) at the venue to maintain efficiency and quality standards.

I ensure the cleanliness of the area and all machines at the location, maintaining a high standard of presentation. I design comprehensive job descriptions and provide clear job direction for store leaders, technicians, and customer support staff. Supervising, train and evaluating their performance, I implement short-term work plans to achieve monthly targets effectively. Moreover, I oversee the management of revenue and expenses for all machines at the location and conduct monthly stock taking processes. Continuously striving to enhance customer satisfaction, I focus on improving the quality of service provided to customers.

I oversee ongoing projects by diligently checking, monitoring, and following up on their progress. I take charge of site project operations and efficiently address any arising issues. Serving as a mediator between site workers and office management, I ensure smooth communication and coordination. Additionally, I compile detailed daily progress reports for each project, facilitating clear insights into project status and facilitating informed decision-making.

I supervise the preparation and planning of budgets, ensuring alignment with organizational objectives. I meticulously monitor all bank deposits and payments to maintain financial accuracy and transparency. Conducting periodic financial analyses, I adeptly identify and resolve any emerging issues to optimize financial performance. Moreover, I possess expertise in tax management, including VAT and PPH 23, ensuring compliance with regulatory requirements. Additionally, I manage purchasing activities, conducting vendor research, tracking orders, and negotiating contract terms to secure timely delivery and favorable pricing. I handle the creation of Purchase Order and Service Order documents, facilitating seamless procurement processes.

I excel in cash handling, ensuring accuracy in recording customer order information to facilitate smooth transactions. I demonstrate proficiency in resolving customer complaints promptly and efficiently as they arise, prioritizing customer satisfaction. I undertake the preparation of beverages and foods for customers, adhering meticulously to food safety procedures to guarantee quality and safety standards. Furthermore, I prioritize maintaining the cleanliness of the store, contributing to a pleasant and hygienic environment for both customers and staff.

I held the key responsibility of managing data entry and overseeing inventory processes for all stocked items. Implementing the FIFO (First In – First Out) system, I organized product placement to optimize efficiency and minimize waste, thereby contributing to streamlined operations. My commitment to maintaining organized and up-to-date inventory records, coupled with my adherence to established protocols, facilitated smooth and reliable inventory management.

Dedicated to delivering top-notch customer service and the quintessential Starbucks Experience, I consistently ensure quality beverages and food products meet specified standards. Additionally, I maintain a clean and inviting work environment to enhance customer satisfaction and team morale. My commitment to excellence contributes to the positive atmosphere and esteemed reputation of Starbucks.