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Pratik Shah Email & Phone Number

End User Service Administrator | Arctic wolf at Arctic Wolf
Location: Waterloo, Ontario, Canada 8 work roles 3 schools
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Current company
Arctic Wolf
Role
End User Service Administrator | Arctic wolf
Location
Waterloo, Ontario, Canada
Company size
561 employees

Who is Pratik Shah? Overview

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Quick answer

Pratik Shah is listed as End User Service Administrator | Arctic wolf at Arctic Wolf, a company with 561 employees, based in Waterloo, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Pratik Shah.

Pratik Shah previously worked as End User Service Administrator at Arctic Wolf and User and Site Support Analyst | Level 2 at Saint-Gobain North America. Pratik Shah holds Post Graduation, Information Technology from Conestoga College.

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Arctic Wolf

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Profile bio

About Pratik Shah

As a User and Site Support Analyst at Saint-Gobain North America, I provide timely and effective assistance to management stakeholders, troubleshoot complex issues, and report incidents and flaws in the current workflow. I also collaborate with the R&D team to fix bugs related to the AWN sensors, a network security software that I have experience in installing and deploying.I have a Post Graduation in Computer Application Security and a Post Graduation in Information Technology - Network Security from Conestoga College, where I learned valuable skills in desktop re-imaging, shell scripting, data backup and recovery, and quality control. I also hold certifications in Microsoft Technology Associate: Database Administration Fundamentals and Optical Fiber Technician. My goal is to utilize my skills and abilities to achieve professional growth and add value to your esteemed organization as an active and innovative member.

Current workplace

Pratik Shah's current company

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Arctic Wolf
Arctic Wolf
End User Service Administrator | Arctic wolf
eden prairie, minnesota, united states
Website
arcticwolf.com
Employees
561
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8 roles

Pratik Shah work experience

A career timeline built from the work history available for this profile.

End User Service Administrator

Current
Arctic Wolf

Waterloo, Ontario, Canada

Apr 2024 - Present

User And Site Support Analyst | Level 2

Saint-Gobain North America

Ontario, Canada

  • Addressing various technical concerns for end-users, including but not limited to password resets, modifying user permissions, creating new user profiles, resolving software queries, troubleshooting PC hardware issues.
  • Overseeing and managing endpoints within Active Directory, Exchange, SQL Server, Office 365, VMware, and DHCP services.
  • Identifying and escalating complex issues to Tier 3 support for further resolution.
  • Skilled in Mobile Device Management (MDM) solutions for configuring and securing mobile devices across various platforms. Manages and administered endpoints in Microsoft Intune.
  • Conducting network diagnostics, troubleshooting VPN connectivity issues, and accessing network equipment management portals for diagnosis.
  • Utilizing remote support tools such as Configuration Manager Remote Control, VNC, and Remote Desktop to diagnose and resolve issues.
Oct 2023 - Feb 2024

Network Provisioning Specialist

Arctic Wolf

Waterloo, Ontario, Canada

  • Providing prompt support to management stakeholders to facilitate their understanding of the environment and address issues efficiently.
  • Collaborating with the customer success team to tackle complex issues as they arise and offering strategic recommendations to mitigate them.
  • Reporting incidents and inefficiencies within current workflows to enhance operational effectiveness.
  • Identifying potential shortcomings in processes and collaborating with all levels of the organization to comprehend their workflows and obstacles, aiming to find effective solutions.
  • Collaborating with the R&D team to troubleshoot and resolve bugs related to the company's sensors.
May 2023 - Oct 2023

Network Provisioning Technician

Arctic Wolf

Waterloo, Ontario, Canada

  • Reports to Manager and /or Management on regular basis. Perform shell scripting or other basic scripting tasks to install AWN networking software.
  • Tailor and deploy AWN supporting tools, processes, metrics, perform data backups and disaster recovery operations, conduct tests, and perform quality controls
  • Support the platform and maintain documentation relating to hardware provisioning/decommissioning.
Jul 2022 - May 2023

Supervisor

Tim Hortons

Waterloo, Ontario, Canada

  • Reports to Manager and /or Assistant Manager on team member performance.
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
  • Complies with and enforces all Tim Hortons operating standards.
  • Plan staffing needs on daily and weekly basis.
Nov 2021 - Jan 2022

Technical Support Advisor Ii

Concentrix

196 Waterloo St, Kitchener ON N2H 3W1

  • Handling inbound calls & chats from the customers, troubleshooting and resolving technical issues.
  • Constructs individual case reference files and updates case management databases.
  • Consults user guides, technical manuals and other documents to research and implement solutions.
  • Diagnoses end user problems using systematic listening and probing approaches.
  • Provides information and direction as required for simple problem resolution.
  • Initiates dispatch procedure for hardware pickup/shipment as appropriate.
Jan 2021 - Dec 2021

Team Member

Tim Hortons

Waterloo, Ontario, Canada

Aug 2020 - Jan 2021

Team Member

Tim Hortons

Waterloo, Ontario, Canada

Jun 2019 - Aug 2020
Team & coworkers

Colleagues at Arctic Wolf

Other employees you can reach at arcticwolf.com. View company contacts for 561 employees →

JN Jackson Newlands Jackson Newlands Colleague at Arctic Wolf Canada, Canada View → TO Tristan Olcott Tristan Olcott Colleague at Arctic Wolf Salt Lake City, Utah, United States, United States View → BP Biraj Prajapati Biraj Prajapati Colleague at Arctic Wolf Oshawa, Ontario, Canada, Canada View → LT Lijo Thomas Raju Lijo Thomas Raju Colleague at Arctic Wolf Waterloo, Ontario, Canada, Canada View → RJ Richard Jacobs Richard Jacobs Colleague at Arctic Wolf Tampa, Florida, United States, United States View → OO Osaze Omoruyi Osaze Omoruyi Colleague at Arctic Wolf Brantford, Ontario, Canada, Canada View → MW Mohammad Wahiduzzaman Mohammad Wahiduzzaman Colleague at Arctic Wolf Burlington, Ontario, Canada, Canada View → JP Jordan Parish Jordan Parish Colleague at Arctic Wolf Burnsville, Minnesota, United States, United States View → JB Joshua Baker Joshua Baker Colleague at Arctic Wolf Greater Minneapolis-St. Paul Area, United States View → FP Fenil Panchal Fenil Panchal Colleague at Arctic Wolf San Antonio, Texas, United States, United States View →
3 education records

Pratik Shah education

Post Gradution, Information Technology - Network Security, 82.44%

Conestoga College

Bachelor Of Computer Application - Bca, Computer Programming, Specific Applications, 9.27/10

Parul Institute Of Computer Application

Activities and Societies: Selected for national swimming. Like to do photography.

FAQ

Frequently asked questions about Pratik Shah

Quick answers generated from the profile data available on this page.

What company does Pratik Shah work for?

Pratik Shah works for Arctic Wolf.

What is Pratik Shah's role at Arctic Wolf?

Pratik Shah is listed as End User Service Administrator | Arctic wolf at Arctic Wolf.

Where is Pratik Shah based?

Pratik Shah is based in Waterloo, Ontario, Canada while working with Arctic Wolf.

What companies has Pratik Shah worked for?

Pratik Shah has worked for Arctic Wolf, Saint-Gobain North America, Tim Hortons, and Concentrix.

Who are Pratik Shah's colleagues at Arctic Wolf?

Pratik Shah's colleagues at Arctic Wolf include Jackson Newlands, Tristan Olcott, Biraj Prajapati, Lijo Thomas Raju, and Richard Jacobs.

How can I contact Pratik Shah?

You can use AeroLeads to view verified contact signals for Pratik Shah at Arctic Wolf, including work email, phone, and LinkedIn data when available.

What schools did Pratik Shah attend?

Pratik Shah holds Post Graduation, Information Technology from Conestoga College.

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