As a Customer Experience Manager at TD, I lead a team of customer service representatives who provide exceptional solutions and guidance to our clients. I am responsible for ensuring the quality and efficiency of our service delivery, as well as coaching and developing my team members.I have a post grad diploma in Brand Management from Algonquin College of Applied Arts and Technology, where I gained valuable skills in marketing, communication, and business. I also have a certification in Investment Funds in Canada, which enhances my knowledge of the financial sector. I am motivated and outgoing, and I enjoy building and maintaining strong customer relationships that result in return business and loyalty. I have proven analytical, excel, and presentation skills, and a strong understanding of business operations and management. My goal is to advance my career in the customer service and financial industry, and to contribute to innovation and growth.
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Personal BankerTdOttawa, On, Ca -
Customer Experience ManagerTd Oct 2023 - PresentGreater Ottawa Metropolitan Area -
Capabilities CoachTd Nov 2022 - Oct 2023Ottawa, Ontario, Canada -
Customer Service RepresentativeTd Aug 2021 - Dec 2022Ottawa, Ontario, CanadaProvide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.Play a key role in addressing customer concerns and be… Show more Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team. Show less -
Sales And Leasing ConsultantS. Dilawri Automotive Group Inc. Sep 2018 - Jan 2021Ottawa, On, CanadaDetermine each customer’s vehicle needs by asking questions and listening. Demonstrate vehicles (including test drives).Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.Attend all sales meetings.Maintain a prospect development system. Maintain an owner follow-up system that encourages repeat and referral business.Review and analyze actions at the end of the day, week, month and year… Show more Determine each customer’s vehicle needs by asking questions and listening. Demonstrate vehicles (including test drives).Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.Attend all sales meetings.Maintain a prospect development system. Maintain an owner follow-up system that encourages repeat and referral business.Review and analyze actions at the end of the day, week, month and year to determine how to better utilize time and plan more effectively.Keep current and educated on all Manufacturers’ Programs.Knowledge to new products, incoming inventory, features, accessories, etc. Show less -
Assistant ManagerTopper'S Pizza Franchise Co. Jan 2017 - Jan 2018Ottawa, Ontario, Canada• Perform all the duties of the Customer Services Representatives and Delivery Drivers • Handle food and product ordering • Creating staff schedules • Manage anywhere from 3 to 30 employees during your scheduled shift • Responsible for all store operations. • Greeting customers and taking orders with a smile. • Operating the cash register and collecting payment from customers • Making fast, accurate and consistent products while complying with all portion sizes, recipes and… Show more • Perform all the duties of the Customer Services Representatives and Delivery Drivers • Handle food and product ordering • Creating staff schedules • Manage anywhere from 3 to 30 employees during your scheduled shift • Responsible for all store operations. • Greeting customers and taking orders with a smile. • Operating the cash register and collecting payment from customers • Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures • Delivering product by vehicle from the store to the customer in a safe and courteous manner. • Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store Show less -
Account ManagerNj Group Feb 2015 - Oct 2016Surat, Gujarat, IndiaIdentify, meet the potential leads who want to be an entrepreneur and explain to them about the business opportunities and convince them to start the Financial Products Distribution business and become a Financial Products Distributor / Partner.Providing financial products training to Distributors for Business Development.Plan activities and strategies for business development for distributors.Educate the partners about product portfolio, services offers and also… Show more Identify, meet the potential leads who want to be an entrepreneur and explain to them about the business opportunities and convince them to start the Financial Products Distribution business and become a Financial Products Distributor / Partner.Providing financial products training to Distributors for Business Development.Plan activities and strategies for business development for distributors.Educate the partners about product portfolio, services offers and also evaluate them on sales performance, recommend improvements.Develop positive working relationships with partners to build business.1) Products: Mutual Funds, Insurance, Loan Against Security (LAS), Bonds etc.2) Business targets: Recruitment of Financial Products Distributor, Product sales etc. Show less
Raaj Shah Education Details
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Business, Management, Marketing, And Related Support Services -
Financial Planning And Services -
Business, Management, Marketing, And Related Support Services -
St Xaviers School SuratA+
Frequently Asked Questions about Raaj Shah
What company does Raaj Shah work for?
Raaj Shah works for Td
What is Raaj Shah's role at the current company?
Raaj Shah's current role is Personal Banker.
What schools did Raaj Shah attend?
Raaj Shah attended Algonquin College Of Applied Arts And Technology, Algonquin College Of Applied Arts And Technology, B. R. C. M. College Of Business Administration, B. R. C. M. College Of Business Administration, St Xaviers School Surat.
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