• Investigate non-compliant activities and document findings to identify key trends and issues, facilitating proactive compliance solutions.• Use MS SQL Server, Excel, and Power BI to extract, clean, and visualize data, ensuring Alcohol Account holders’ compliance with shipping agreements and damage claim eligibility.• Investigate non-compliant Alcohol Accounts, collaborating with State Investigators to document findings and implement proactive compliance measures.• Partner with UPS Account Executives nationwide to gather and validate compliance data for Alcohol accounts, centralizing information for regulatory tracking.• Manage project tracking in SharePoint to monitor monthly reports, compliance issues, and timelines, ensuring data accuracy and visibility.• Run SQL queries in GCP for monthly and quarterly state reports, clean data in Excel, and submit compliance reports to state alcohol commissions.

• Prepared and presented detailed, data-centric reports to upper management, offering insights on facility performance, employee productivity, and other key metrics to inform strategic decision-making.• Applied data-driven analysis to proactively identify, address, and resolve operational issues, minimizing service delays by 25% while maintaining 96% service quality rate.• Actively coordinated with other supervisors, managers, and departments, facilitating a culture of best practices sharing, streamlining processes, and improving facility performance by 15%. • Utilized Microsoft 365 (Excel, PowerPoint, Word, Sharepoint) and other internal Salesforce software to organize, analyze, and visualize critical operational data, supporting data-driven decision-making processes at the facility level.• Conducted package volume forecasting and resource planning, using data analysis to ensure optimal workload distribution and enhance overall operational efficiency.• Systematically monitored and analyzed employee and operational performance data, implementing necessary feedback and training initiatives to improve productivity and efficiency based on the insights gathered.• Collaborated with various departments and shared analytical insights and best practices for process improvements, contributing to the enhancement of overall facility performance through data-driven strategies.

• Honed communication skills by proficiently managing phone interactions, ensuring a 98% accuracy rate in voicemail responses and appointment scheduling. • Developed strong communication skills through effectively answering phone calls, leaving professional voicemails, and scheduling appointments with accuracy and attention to detail.• Maintained a highly organized and efficient work environment by implementing a new filing system that improved accessibility and reduced document retrieval time by 50%.• Adapted seamlessly to a fast-paced work environment by consistently handling multiple phone calls and walk-in customers.

• Designed and implemented data analysis solutions using Python, R, and SQL, resulting in improved data interpretation and decision-making processes. • Applied statistical models and algorithms to dissect and understand data patterns, contributing to the development of data-driven strategies and solutions. • Fostered collaboration with cross-functional teams, effectively communicating data findings that informed 20+ key strategic decisions, enhancing organizational effectiveness.

• Managed electronic records and provided excellent customer service, ensuring smooth operation of the facility.• Planned and executed recreational events for individuals with disabilities, fostering inclusivity and enjoyment for all participants.• Performed maintenance of office and recreation areas, ensuring cleanliness and safety for visitors and staff.• Collaborated with team members to achieve goals and provide high-quality service to customers.

Led a diverse team of 50+ student employees, including chefs, servers, and administrative staff, promoting a cohesive and motivated work environment.Championed sustainability initiatives, leading to a 20% reduction in waste through the implementation of a comprehensive recycling and composting programOversaw the daily operations of the Valley Dining Center, ensuring a smooth and efficient dining experience for over 2,000 university students and staff daily.Ensured strict adherence to health, safety, and sanitation standards, resulting in consistently passing health inspections with excellent ratings.

• Monitored campus areas with a high level of attention to detail, ensuring the safety and security of the premises.• Compiled regular reports on observations and incidents, contributing to data-driven decision-making processes.• Identified potential security risks and responded proactively to prevent issues, demonstrating strong problem-solving skills.• Utilized various technologies and software for communication, reporting, and data entry, showcasing adaptability and technical proficiency.• Maintained up-to-date knowledge of the latest security technologies and practices, demonstrating a commitment to continuous learning.• Upheld a strong ethical code, handling sensitive information with confidentiality and integrity.• Applied analytical skills to assess situations, make judicious decisions, and optimize security protocols based on data and trends.