Job Responsibilities:•Maintain close business relationship with Customers/Vendors and salespeople in order to achieve company goal.•Develop pricing strategies, manage and maintain sound relationship with key telecom clients.•Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.•Assisting the top management in numerous business activities.•Optimise the communication process by… Show more Job Responsibilities:•Maintain close business relationship with Customers/Vendors and salespeople in order to achieve company goal.•Develop pricing strategies, manage and maintain sound relationship with key telecom clients.•Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.•Assisting the top management in numerous business activities.•Optimise the communication process by taking steps to redefine the routing procedures /policies between the commercial and the technical and quality assurance team.•Managing various destinations that contribute to the overall business growth and in continuous coordination with management and technical team in order to maintain smooth flow of daily traffic. •Developing and maintaining reports of various business activities on a daily basis. Show less

• Supervise all the technical domain and advice management in business decisions for A2P and Voice.• Attend technical & business meetings with blue chip clients and provider them extra mile technical support for Voice and A2P(SMS) operations.• Keep an eagle eye on the NOC operations and team’s performance & intervene whennecessary.• Take steps to enhance team’s performance and provide them with all the required skills &tools to excel in their job roles.• Provides… Show more • Supervise all the technical domain and advice management in business decisions for A2P and Voice.• Attend technical & business meetings with blue chip clients and provider them extra mile technical support for Voice and A2P(SMS) operations.• Keep an eagle eye on the NOC operations and team’s performance & intervene whennecessary.• Take steps to enhance team’s performance and provide them with all the required skills &tools to excel in their job roles.• Provides different ideas to optimize entire network to meet business requirements andprofit margins.• Advise management regarding investments on different technical software, systems andideas.• Handling Billing disputes and demonstrates technical expertise in resolving disputes bycovering every technical aspect which could lead to the outcome in company’s favor.• Maintain Pro-active communication with Commercial Team to strategize routings for Tier1clients.• To have a closer analysis on Market Change in Collaboration with commercial team andprovide them solution to have a smooth technical propagation requires for Business.• Keep a smooth access and maintain a Bridge between NOC and Commercial team andmaintain a healthy relationship between the departments.• Works on the principles for Strategic Time Management (STM) and guides Team to keepand maintain the professional decorum of the office all the time.• Holds Weekly Presentation from every Individual of the team, so besides technicalknowledge they can be a good and motivational speaker too. Show less

• Take decision regarding voice and SMS switching system or network upgrade, bandwidthextension, license renewal or interconnect expansion depending on voice traffic forecast.• Responsible to address & handle all technical issues and escalations which NOC is not ableto resolve.• Ensure that network documentation & SOPs are updated & maintained to the highest ofstandards.• Lead & manage the NOC team located in Pakistan and Sri Lanka plus also prepare the shift roster… Show more • Take decision regarding voice and SMS switching system or network upgrade, bandwidthextension, license renewal or interconnect expansion depending on voice traffic forecast.• Responsible to address & handle all technical issues and escalations which NOC is not ableto resolve.• Ensure that network documentation & SOPs are updated & maintained to the highest ofstandards.• Lead & manage the NOC team located in Pakistan and Sri Lanka plus also prepare the shift roster forseamless 24x7 NOC operations.• Mentor & develop the NOC team members by giving them different trainings & place continuouscheck & balance to improve their technical skill set.• Modify voice and SMS traffic routing and termination emphasizing on what’s best forbusiness growth and overall company’s profit.• Understand the telecom voice and SMS business needs analytics and dynamics and take actions ontechnical ground accordingly which further enhances the company profile and revenue.• Discuss with commercial team and management about better business strategies and ensure bestsupport on technical ground and work on improving NOC’s performance. Show less

• Providing level 2 to level 4 technical supports in VoIP NOC to customers and reporting to the management.• Providing troubleshooting services for network problems.• Deploying, testing and optimizing network and system services; responsible for configuration management and overall operations of network systems.• Monitoring network traffic and activity. Keeping in view capacity and usage for this purpose. Mentioning network and integrated hardware, software and communications… Show more • Providing level 2 to level 4 technical supports in VoIP NOC to customers and reporting to the management.• Providing troubleshooting services for network problems.• Deploying, testing and optimizing network and system services; responsible for configuration management and overall operations of network systems.• Monitoring network traffic and activity. Keeping in view capacity and usage for this purpose. Mentioning network and integrated hardware, software and communications operations improvements.• Gained thorough knowledge and understanding of SIP and H323 protocols. Performed wide-ranging and systematic troubleshooting to resolve all hardware and software related misfortunes and faults, often involving capturing and analyzing SIP and H323 signaling traces.• Preparing and maintaining daily operational documentation.• Extensive knowledge of LAN, WAN, network components including CISCO devices such as switches, routers, firewalls, gateways, bridges, etc.• Analyzing and rectifying problems relating to Genband (NEXTONE) and XIPX soft switches.• Providing quick and efficient solutions to the problems reported by customers in live environment up till full customer satisfaction.• Real-time management of network equipment, servers and applications using PRTG software.• Web filtering and other QOS-related features for most efficient utilization of resources.SKILLS AND EXPERIENCES ATTAINED:• Thorough command on main Telecommunications concepts, esp. VoIP.• Training of junior team members• Hands-on experience in many routing protocols such as BGP, OSPF, RIP and EIGRP.• Experience daily operational use of VOIP Soft-switches: Genband Version 4.1 to 7.1, and XIPX ver. 1 & 2. Show less

• Acceptance testing for BTS/BSC/TRAU and TX equipment. • Sight audit survey reporting and TSS for new occurring sites.• Vendor equipment familiarity including NSN, Nokia/Siemens, Huawei, NEC, Siemens HIT 7070/7060 and CISCO IP/MPLS Service.• Analyzed LOS Report for Link Creation between Sites.• Analyzed VSWR Report for checking Faults & Losses in Cables.• Involved in Site Acceptances of BTS & BSC Sites.• Involved in verifying BOQ & Barcode Sheet for Site… Show more • Acceptance testing for BTS/BSC/TRAU and TX equipment. • Sight audit survey reporting and TSS for new occurring sites.• Vendor equipment familiarity including NSN, Nokia/Siemens, Huawei, NEC, Siemens HIT 7070/7060 and CISCO IP/MPLS Service.• Analyzed LOS Report for Link Creation between Sites.• Analyzed VSWR Report for checking Faults & Losses in Cables.• Involved in Site Acceptances of BTS & BSC Sites.• Involved in verifying BOQ & Barcode Sheet for Site Acceptance.• Involved in Sites Acceptances of BTS, TRAU’s and BSC to verify Quality of Installation and all aspects of standards of SOW.• SKILLS AND EXPERIENCES ATTAINED:• In-depth knowledge and hands-on experience of major GSM related networking & hardware components such as routers, switches, bridges, etc. • Ability to clearly explain complex technical issues to non-technical colleagues. • Thorough understanding of Windows 2000/Server/NT/XP/Vista and UNIX. • Able and willing to work flexible hours when required. Show less