In my tenure at Atheva, I majorly worked on Technical Sales roles along with Development/Engineering positions across Europe.Specific specialisms include (non-exhaustive):# SaaS / Cloud# Artificial Intelligence (AI) & Machine Learning (ML)# Robotic Process Automation (RPA)# Intelligent Process Automation (IPA) / Digital Process Automation (DPA)# Business Process Management (BPM/BPA)# Customer Experience Management (CEM)# Customer Relationship Management (CRM)# Enterprise Information Management (EIM) / Content Services (ECM)# Intelligent Document Processing (IDP) / Intelligent Data Capture (IDC)# eSignatures / Workflow Automation# Big Data & Analytics# Business Intelligence# FinTech, RegTech, LegalTech, InsurTech# GRC

Key Responsibilities:Majorly worked on Core IT positions such as Software Developers, Architects, Business/Systems Analysts, Product/Project Managers, Web Developers, Network, System/Security Engineers, Database Architects, Developers, Administrators, Quality Assurance, Test Engineers and other IT professionals.Also worked on Non-IT positions such as Financial Analyst, Technical Writer, Recruiter, Content Writer, Administrative/Production Assistant and Marketing Manager.Dealt with both W2 and C2C candidates and responsible for gathering required documents in the submittal process.Hands on experience using ATS (Applicant Tracking System) or Recruiting Software: BullHornStrong understanding of Boolean logic and ability to source using sophisticated techniques.Effectively involved in sourcing active candidates through Internal Database, Cold Calling, Referrals, Job Postings and various job portals such as Monster, Dice, CareerBuilder, Indeed and LinkedIn.Screened the candidates for identifying them as the right match through Phone, Skype Video & Zoom Meetings.Coordinated interviews for candidates, providing them with tips for interview prep and debrief.Ability to adapt to changing priorities while working on multiple jobs at a time.Proficiency with Microsoft Office, Word, Excel and Outlook.Strong organizational skills and a keen eye for detail.

Associated to MakeMyTrip: HotelsManaged customer reservations with the respective BDM's to ensure a pleasant stay.Handling the inbound customer calls, clarifying their situation by determining the cause of the error.Selecting and explaining the best solution to eliminate inconvenience, expediting correction or adjustment, following up with the hoteliers to ensure the reservation.Providing customers alternative properties in same location with minimal or no loss to the company.