Shahrukh Pervez Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

 Lead and drive the software quality assurance lifecycle within the Agile process Responsible for management and coordination of all testing activities on assigned projects including testing approach, test effort estimation, progress and status reporting Responsible for creating test plans and strategy To delegate tasks and provide direction, feedback and accountability to members of the testing team Monitor and manage execution of functional, regression, and acceptance tests Work closely with developers and stakeholders throughout the Product Development Lifecycle (PDLC). This includes planning, conducting tests, managing test cases, resolving bugs found during testing activities and ensuring timely delivery of releases Identify potential risks that could affect the quality of the software or delay its delivery and develop strategies to mitigate them ensuring that the software is delivered on time and meets the highest quality standards Work with Dev Leads and Product Owners to triage and prioritize issues for resolution Work closely with the client in understanding the requirements and actively involved in sprint sizing and efforts estimation Mentor and instruct QA team members, helping them make decisions and solve problems Prepare regression reports and present in Go / No Meetings before release Develop and maintain release schedules, ensuring timely and efficient delivery Coordinate release activities across multiple teams, including development, QA, and operations Communicate release plans and status updates to stakeholders

Karāchi, Sindh, Pakistan

I joined Creative Chaos in July 2015 and held various QA positions, including QA Engineer / Sr. QA Engineer then promoted to Principal QA Engineer. Principal SQA Engineer – August 2019 – July 2021 Senior SQA Engineer – September 2018 – July 2020 SQA Engineer – July 2015 – August 2018- Being Principal QA Engineer, I worked as acting QA Lead and carry out testing activities in an efficient manner and with best practices- Create detailed, comprehensive and well-structured software test plans that cover all possible test cases to verify feature functionality for customer use cases- Collaborate with Scrum team and all other stakeholders throughout the development process- Understand the expected business functionality and technical requirements of software products- Create and review user stories and other system specifications to ensure that the customer requirements are clearly defined- Estimate, prioritize, plan and coordinate software testing development activities to ensure that feature deliverables meet release deadlines- Perform with software development engineers for product design, walk through, code reviews and product lifecycle inspections- Work with Product Management and Developers to review requirements documents and contribute towards improving feature functionality- Actively participate in ongoing process enhancements and software testing practices- Evaluate test execution results and document any defects clearly and concisely, including details on how to reproduce them- Respond to all technical support inquiries pertinent to software application’s functions and operation- Implement CICD to prepare and maintain testbed environments with updated code

Karāchi, Sindh, Pakistan

- Create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions- Plan, conduct and monitor testing and inspection of software products to ensure finished product quality- Execute all the test case and report defects, define severity and priority for each defect- Execute test plans and create test reports to describe program evaluation, testing, and correction- Perform regression / functional / stress testing of mobile and web applications- Ensure adequate product testing prior to implementation- Conduct compatibility tests with vendor provided hardware- Communicate with clients for the new releases/fixes and provide necessary documentation- Providing application support to International clients from MENA, Africa and Asia regions- Perform problem identification, diagnosis and resolving issues within agreed timelines - Investigating operational related problems/inquiries and recommends solutions - Administer problem management process including monitoring and reporting on problem resolution - Communicating with customers and responding to the system level queries via email or phone - Coordinating for the new requirements and system level changes requested from clients - Taking ownership of technical issues and working closely with development team to resolve more advanced issues - Communicate and document the support issues and escalating to the higher lever when necessary

Karāchi, Sindh, Pakistan

Riyadh, Saudi Arabia

On behalf of Wavetec, I had been deputed at The Saudi Stock Exchange as onsite System Support for Stock Display System with following major responsibilities.o Analyze problems and identify the solutiono Gather requirements for any change requests in the systemo Work closely with Business and analyzing new requirementso Configuring the system to implement new requirementso Monitor, analyze and address reliability and performance issueso Taking ownership of technical issues and working with Development group to resolve more advanced issues when necessaryo Advise customer regarding the product's proper use and address specific user issueso Document supported system and application procedures and steps

o Responsible for the deployments, installations pre-staging, system configuration, system integration and testing of the systems and IT solutionso Analyze and evaluate network infrastructure issues and provide technical guidance for troubleshootingo Providing site commissioning support to Support Engineers and customers training through online conferenceo Assisting the sales team in training and product demonstrations especially on new features to expedite sales cycle / processo Coordination with Sales Team & Customer in understanding the customer requirements especially customized requirementso Troubleshooting malfunctions of hardware and software applicationso Coordinating complex technical issues with vendors and service providers to resolve operational issueso Testing the released products and report any bugs / errors in the system, to the Technical Managero Installing, configuring and administering windows based server systems such as DNS, DHCP, Web, IIS, and SQL Databaseo Performing on-site deployments and providing technical support services at client premiseso Design and maintain efficient data backup and recovery methods and perform backup tasks timelyo Diagnosis of network related issues and restoring the services within specified timeo Providing accurate problem descriptions with all necessary support documentation and procedures for the problem rectification, resolution, and up gradation to the systemo Develop Training Material and imparting the training to Support people from other regions on new features, products and solutionso Advise customer regarding the product's proper use and address specific user issueso Monitor, analyze and address reliability and performance issues to ensure continuity

o Responsible for providing Technical Support to the clients and distributors in International region (Africa, Middle East, South America)o Handling International Support queries and communicating with clients via E-Mail, phone and other electronic mediumo To provide accurate problem descriptions with all necessary support documentationo Work with Developers and Testers to identify and resolve complicated problemso Coordination with Sales Team & Customer in understanding the customer requirements especially customized requirementso Assist other Support Engineers in handling all relevant service issues in case the need ariseso Ensuring dissemination of data for any new Updates / Releases / Patches to the relevant staff and Distributors across all regionso Coordinate timely deliveries of equipments / items as per Order with Supply Chain and Warehouse

Pakistan

o To provide Technical Support (Hardware & Software)o To analyze the root cause of the problemo Responsible to resolve the issues within specified timelineso To log the complaints in ERP System SAP on daily basiso Finding bugs / errors in a software and report to the Technical Management for its fixationo Requirements gatheringo To communicate with the Development/ Technical and Sales team to meet customer’s requirementso Responsible for the deployment of new applications/products at client’s premiseso Making plans and ensure its execution accordingly within timelineso Managing customer’s querieso Coordination and planningo Conduct training sessions at clients premises and educate the end users regarding the operations of the system.

o Implementing, Managing and Maintaining LAN/WANo Proven troubleshooting skills and ability to deliver a support serviceo Maintenance of systems to optimize them for best performanceo Install the necessary software and environment whenever requiredo Dealing and managing customer support serviceo Handling hardware repair & warranty issues

Bachelor Of Computer Engineering, Computer Engineering

Activities and Societies: Vice President - Software Engineering Society, Organizer - Flash War Competition, Volunteer - Poster Session.

Master Of Science (Ms), Software Engineering (On Hold), Cgpa 3.5

Started this course in 2011. Currently, Master's studies are on hold because of the job in abroad.

Intermediate, Pre-Engineering