• Process reengineering, designing, assessments and documentation, developing measurement systems and Establishing controls• Digital Initiatives - Product development, preparing detailed Business requirement documents for Business Management Systems like LOS & LMS) and designing customer engagement channels like Web Portal, Mobile App, IVR & Social Media• Workforce Management- Productivity Enhancement, Attrition Analytics, Capacity planning & management• Designing and developing complex credit assessment framework, scorecards and underwriting algorithms for lending products like affordable housing, working capital, term loans etc.• PMO Management - Project Management, Steering committee Reporting, Deliverables tracking• Setting up a quality driven framework and imbibing a strong quality culture by establishing Lean Six Sigma Program & other Quality InitiativesManaging Client relationship and business developmentManaging team of 6 to 7 Senior and Junior consultants

Handling the PMO for Digital initiatives project for online customer portal, IVR & Mobile Application (Android, IOS & Windows platform).PMO responsibilities - Project Tracking, coordinating with vendors & IT teams for project delivery, updating steering committee on project progress, preparing BRD & test strategy document, preparing test scenarios for UAT testing, maintaining defect trackers, identifying risk involved in online registration process, online payments, information sharing on portalManaging operations & customer service budgets, streamlining provisions, consistently monitoring cost to provision variances to control cost of maintenance, cost of booking, cost per call & cost per emailManpower planning & forecasting, Preparing hub wise volume sharing & capacity model, designing a cohesive & staggered hiring plan for operations & customer service teamPreparing dashboard for customer service team and presenting to the CEO & other LT membersHandling adhoc activities like Root Cause Analysis, Fraud Due Diligence, process mapping, branch visits etc.• Major Projects: -o Digital Initiatives (Online portal, IVR & Mobile App)o Manpower Planningo Budgeting & provisioningo E2E Payment process( Disbursement, EMI Banking, PDC Banking, Online Payment, Foreclosure Process)

•Handling the PMO for a BPR Project done by KPMG to documents 300+ processes of CIIB and bringing efficiency in system by improving service delivery & releasing bandwidth of sales team.•Module Lead in Project SAHAJ for managing BPR of Bank & Financial Institution Group (BFIG) vertical•PMO responsibilities - Project Tracking, coordinating with other module leads, updating steering committee on project progress, coordinating with KPMG team on project delivery.• Given independent charge to set up a quality driven framework and imbibing a strong quality culture in Corporate Institution & Investment Banking (CIIB) by establishing Lean Six Sigma Program & other Quality Initiatives. •Reviving Ideation Platform in CIIB.•Identifying common areas of improvements among different bank units via process walk-through(s) and sharing of best practices.

• Setting up a quality driven framework and imbibing a strong quality culture in Bank Operation Units by establishing Lean Six Sigma Program.• Liaison with Master Black Belt and project teams from different Operation Units and their respective Businesses for driving Black Belt, Green Belt and Fast Track (short-term) projects.• Preparing project presentations for review with Project Sponsor and Top Management.• Formulating Business Continuity Plan for complete bank & conducting planned and un-planned drills for operations units at definite intervals.• Driving and managing Ideation in Bank Operation Units.• Identifying common areas of improvements among different Bank Operation Units via process walk-through(s) and sharing of best practices.• Preparing monthly & quarterly dashboard reviews for the Bank Operations Units.• Preparing educative flyers & training modules for creating awareness for various quality initiatives.• Doing Time & Motion study for capacity planning.

Project Report on CMS.NEFT & RTGS Scope & FeedbackRecognized and given stipend of 20k Only person in the group of interns across various management institutes to receive stipend