Technical Support Engineer
CurrentThe company is a leading company that providing engineering and after sale services in ICT industry to all large, mid and small scale businesses can be categorized in to 3 main following areas:Providing specialized network hardware.Providing consulting, design, implementation, support, training and after-sales service in local and wide area networks, network security, data center and unified communications.Providing comprehensive solutions based on computer networks.I'm the Agent of the company Settled in Tavanir CO. (IRAN POWER GENERATION TRANSMISSION AND DISTRIBUTION COMPANY) withalmost 700 clients and 55 dependent companies. As mentioned, my vital task is to run, manage and support users with different services like: preparing PCs and laptops for end users, Servers backups and security, Maintenance of all network devices, Monitoring the workstations on network usage, Setup and install all new network devices ,CUSM services and video conferences. Meanwhile I deal with this, I also troubleshoot users networking issues and probable hardware and software matters.