New leads generationGenerating new leads.Establishing strong client relationships to retain 90% of the customers.Customer meetings Setting up customer meetings and aligning technical teams. Product/Services Pricing & Quotes Discussing and Assisting customer with BoQ according to their requirements and coordinating with Sales team to share quote with the customer. Customer follow up and Sales Closure Following up with customers for place the order.Assisting them in further queries they have regarding the product or services. Customers Microsoft Workshops Working with Sales team to identify customers eligible for Microsoft Workshops.Contacting customers, sending workshop details and nomination emails, setting up call with our team and scheduling Workshops for them.

Working as a part time consultant, Managing IT Infrastructure in Microsoft Pakistan Offices in Islamabad. Providing Field IT Services to Microsoft End users.

Creating new business opportunities and partnerships with customers as Employer of Record

IT Infrastructure Management - Managing and Maintenance IT Infrastructure in Microsoft Pakistan Offices in Islamabad, Karachi offices | MIC Lahore and Karachi.- Managing vendors on new Microsoft facilities/Offices IT infrastructure & Data Center deployments. Coordinating with remote support teams regarding infrastructure and Data Center related issues of our offices.IT Procurement - Procurement of IT Hardware. (Laptops, Users accessories, Centre Routers & Switches ) following Microsoft procurement policies.- Requesting for quotes from authorized vendors, raising POs, following on hardware/services delivery in specified time, sending quote to finance team for payment process. Desktop/ End User Support- New users onboarding- Provide onsite and remote technical support to internal end users regarding laptops and mobile devices & Telephony issues.Vendor Management- Following vendors regarding timely delivery of hardware/services as per SoW, following up on the warranty issues of the hardware.- Managing SLAs with the IT & Telco vendors.IT Assets Management- Keeping track of the IT Inventory and managing IT logistics.- MIC (Microsoft Innovation Center) Lahore setup and support.- Delivering Worksmart sessions to the internal users.Reporting and assisting IT Manager NEPA in Lebanon, Turkey, Nigeria regarding the IT related activities and issues in Pakistan.Stretch assignmentsAppearing as a Guest speaker on Microsoft technologies in Education to various universities at HEC (Highter Education Commission) Invited as a Technology Projects Judge for Microsoft Imagine Cup contests for 5 consecutive years (2019-2023)Assisting Sales and CIE teams in Customers Showcase Sessions on Microsoft Technologies. CIE (Customer Immersion Experience) lab hardware procurement and setup for Microsoft Pakistan and setting up for every Customer Showcase session. Assisting marketing team in their events.

As a Freelance MIS Consultant I assisted PRCS build two MIS Apps. One for their field/site project in a humanitarian distribution project and other one for the Blood Donor Society MIS. My JD was to - Meet the filed teams, gather the requirements and document it. - Coordinate with the development team, arrange meetings when necessary and to follow up on the completion of the project. - After the implementation, conducted the trainings to end users/filed teams on the WebApp and Mobile App.- Maintenance and support of the App till the bugs were removed and the App was finally completed according the customer requirements.

To provide best in class Blackberry Support to one of our customers and its customers and constantly meeting and exceeding the agreed SLAs, by strictly following set SOPs for the project, and ultimately helping the department in achieving operational excellence and acquisition more business for the department and the company.Principal Accountabilities/ Responsibilities:- Proper Customer Handling and troubleshooting Blackberry related issues over the phone and at customer site.- Handling CRM - opening, updating, following-up on and closing Complaint Tickets.- Recognize and resolve difficult technical issues within the customers environment.- Work with support/product development personnel to troubleshoot and workaround technical issues on-site.- Create Knowledge Base Articles / Technical Notes.- Prioritize both time and projects, working independently.- Maintenance of related Project documents- Proactively staying up to date with all the latest Blackberry technology and dissipate this knowledge to the other Service Desk Agents/ Field Engineers.- Daily, weekly and monthly reporting

- Installation of Windows on user machines.- Provide technical support to all the users.- Troubleshoot windows related issues for the users.- Troubleshoot the network related issues.- DataCenter Management - IT Inventory Management - Backup and restore the PSTs (Microsoft Outlook mails) files of the users.- Keeping track of the IT logistics data.- Maintaining and editing IT policy documents as per ISO standards.

- Installation of Windows on user machines.- Provide technical support to all the users.- Troubleshoot windows related issues for the users.- Troubleshoot the network related issues.- Data Center Management.- IT Inventory Management.- Regular tape Backup of Databases and PST files of the users.- Keeping track of the IT logistics data.- Managing Printers, network and Telephony vendors.