· Improved site features to enhance user experience on web and mobile site· Garnered extensive insights from Google Analytics, and made recommendations to reduce exit rates and cart abandonment, and improve conversions· Driving the scoping, design, project management and implementation of the website to ensure aesthetics, functionality and security· Setting up and executing User Experience design capabilities and processes and deriving user experience requirements from user stories and documenting them in workflows and designs· Working out content strategy, information architecture and design of the website for an intuitive and easy to use user experience· Monitor all aspects of website performance with web analytics tools and adapt our web properties as needed to maximize results· Creating wireframes, user flows, storyboards, prototypes and other UX deliverable and validating these with the stakeholders through usability tests· Mentoring peers, stakeholders, and teammates on user-centered design principles and methodologies· Marketing and SEO implementation from optimizing various elements of the site to setting up tracking codes to ensure the website ranks highly in search engines and reaches a wider audience to achieve the end goal of growing the business effectively· Lead our Search Engine Marketing (SEM) plan and implementation· Maintaining the website and other software applications and optimizing code to ensure content updates and code is compatible across browsers· Troubleshooting and testing the website for functionality, ease of use and load time and ensuring the content on the site is easily understood by the target audience· Programming the website by adding new content and features to enhancing navigation through tweaking JavaScript, CSS and HTML· Ensuring website and web server security against hackers and spammers

Team Leading, User Experience Design, Product Management, Interaction Design, Interface Design, Testing, Presentation, Marketing, Prototyping, Usability Testing.

Responsibilities:a) Convert design source files PSD, AI etc to HTML/XHTML/WML documents compatible for web and mobileb) Creating wireframes, flow diagrams, site maps using tools such as Microsoft Visio, Photoshop..c) Maintain the compatibility of all existing & new UI design patternsd) Code optimization based on technology review or requirement changee) Work along with ASP.net server side development team for UI code integrationf) Catering on improving of user experience on existing and new websitesg) Knowledge of current web-design trends and techniques, a strong online portfolio displaying user-centred design.

- Process Implementation according to ITIL. - Responsible for the maintenance and troubleshooting of all the servers installed in the premises.- Responsible for the maintenance and troubleshooting of 450 computers, UPS, Printers, Scanners and other devices.- Patch updates on all the servers and computers.- Antivirus Management.- Coordination with MapInfo Managers. - Daily routine calls – Analysis (Timings)- SLA – check for all calls.- Interaction with Outlook Admin, Lotus Admin, Checkpoint Admin and Server Admin sitting at Troy (USA)- Infrastructure record. - Responsible for the maintenance of all the switches installed at several locations- To meet dissatisfied users – resolve their issues – satisfied mails from them. Helpdesk functions according to ITIL process.- IP phone support.- Give support to different application which used by development employees like visual studio 2005/2008, SQL Server 2005, VMware, Lotus Notes, Outlook, SVN, VSS etc.- VPN installation and configuration.- Responsible for the maintenance and troubleshooting of Test Lab PCs installed in the test lab.- Installation & configuration of LAN (Windows 2003\2008\xp, Linux)- Trouble shooting the networking related problems.- Troubleshooting & maintenance of PCs.- Fault finding & trouble shooting of Monitor, SMPS, Mother Board.- Installation of Operating Systems Win2003, Win XP, Win 2008,- Installation of various software.- Installation of device drivers & hardware components.- Configuration of Printer, Modem, Scanner. - Installing, configuring & administering Win 2000 professional, Win 2000 / Win 2003 Enterprise Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controller.- Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Hard Disk Configuration for Fault Tolerance, Disk Mirroring and Backup the Data using BACKUP Devices, Networking using TCP/IP a