- Experienced E-commerce expert adept at overseeing order lifecycles, optimizing inventory, website management, digital marketing campaigns, online sales strategies, and community management for overall customer satisfaction.- Expert in tracking KPIs, developing efficient operational strategies, and collaborating with various E-commerce platforms.- Manage end-to-end e-commerce logistics operations with multiple logistics partner to ensure seamless and efficient processes.- Implemented & managed Omni-channel operations to enhance customer experience and efficient fulfillment.

- Experienced in overseeing website management, digital marketing campaigns, and online sales strategies to enhance online presence and drive revenue growth.- Analyze market trends and consumer behavior to develop innovative strategies that increase conversion rates and maximize customer satisfaction.- Direct all aspects of retail operations including merchandising, inventory management, and customer service to optimize store profitability and efficiency.- Develop and execute operational plans aligned with business objectives to improve the customer shopping experience and drive business growth.- Train and mentor sales staff to achieve performance metrics, regularly review KPI performance, and implement action plans for continuous operational and financial success.

Having evolved from a Sales Person to a Floor Manager and subsequently an Area Sales Manager, I gained valuable experience as a Regional Sales Manager. Throughout my career, I have demonstrated expertise in driving sales operations and strategic initiatives, focusing on sales strategy development, team leadership, and enhancing operational efficiency across diverse locations.- Manage and train regional sales team to meet the sales targets and objectives.- Analyze sales data and trends to develop insights and make data-driven decisions.- Build & maintain strong relationships with customers & stakeholders ensuring customer satisfaction and loyalty.- Monitor competitor activities and market trends to identify opportunities for growth and market expansion.- Collaborate with cross-functional teams including marketing, operations, and finance to achieve overallbusiness goals.- Prepare and present sales reports and forecasts to senior management.

- Manage online placed order dispatching activities performed over the floor.- Monitoring international and domestic orders and their processing.- Continuous coordination with the senior team to form an timely aging workload.- Conduct audit for inventory control.- Monitor and ensure departmental compliance.- Maintain dashboard and MIS’s pertaining to operational deeds.- Participated in making WMS for inventory control and orders processing work flow.

- Assist Admin Manager for various day to day services for smooth store operations.- Assist customers to ensure smooth and pleasant shopping experience.- Promote sales via various selling techniques.- Worked to ensure customer retention.- Lead the sales staff for smooth operations.