* Empowering Licious growth by spearheading & leading its IT Operations and Security.* Developing and Leading the country IT Operations. * Recruiting, mentoring, and training the team talent.

Currently Leading Information Security for a leading Sports Retailer.Experience in the Services industry for IT Security services, across various business verticals like BFSI, IT/ITES, Retail, Government, etc. Expertise includes architecture and consulting businesses/organizations with technical solutions for IT Infrastructure Security to effectively meet business needs, ensuring security and availability. Pre-sales, Implementation and Post-sales exposure in various Security controls.

Empowering Decathlon India's growth by spearheading & leading its IT Operations.* Developing and Leading the country IT Operations* Recruiting, mentoring, and training the team talent.* Designing, deploying, and maintaining IT solutions for stores, offices, and warehouses across India.* Technical advisor for other Decathlon countries Infrastructure teams.** Strategic and Operational Projects ** 1. Led the IT Support transformation project. - ONE IT.* Implement ITIL compliant Support System.* Improved Employee satisfaction from 7.5 to 9.5 (ESAT)* Improved Customer satisfaction from 6.0 to 8.0 (CSAT)* Reduced 8% tickets by Automating redundant tasks.* Improving SLA from 92% to 95%+* First call resolution rate of 10%* Reduced cost per ticket from 700 to 400.* Improved Autonomy of teammates from 78% to 85%2. IT Asset and Procurement Management.* Improved IT assets compliance from 91% to 95% +* Improved Purchase accuracy to 98% (PO to Pay - 3way match)* Service and Support From Partners - 4.0/5.0* 10% Negotiation Savings for all new purchases. (1.8 Cr INR)* PnL management with +/- 5% Accuracy (130Cr PnL)3. Digital Transformation During Covid-19 Outbreak to keep the business running smoothly.* Seamless Access to the corporate network via SSL VPN.* Remote Helpdesk Support for more than 5000 users.* Spinup an entire warehouse IT Operations within a Weeks time to support Ecom boom, for 3 Warehouses.* Agile Business Continuity Plan (BCP) - real test on a monthly basis.4. Sustainability and Green IT.* >30% women teammates.* Digital Storage reduction by 5% (CO2 Emission saved- 27,900 KGs) * Digital reports reduction by 40%* Happy community 70% Participation.5. Retail Transformation Projects.-> InStore Analytics to help businesses with detailed insights about customers.* POC Study and Implementation across 80+ Sites.* Improved Queue Management.* Sentimental analysis to target right products* Increased basket value from 1000rs to 1100rs.

Key Responsibilities:-An experienced SME with significant support, administration, and implementation experience of network projects. Always meets client demands and develops good long-term customer relationships1. SDWAN Implementation at 100+ Sites, Improving Site uptime from 95% to 99%.* Successful completion of POC with more than 5 Partners.* Improved user experience and CSAT from 5.5 to 8.2* Direct Savings of more than 3 Crores/year * Indirect Savings of more than 75 Crores/year.2. India HUB Live - On-prem Netmagic* Successfully implemented HUB Architecture which enabled the complete autonomy for the Indian Network team Improving Centralized Management3. Improving Internet Connectivity across 100+ sites* Internet uptime from 95% to 98%* 100% Managed services for Network.* Introduced 4G connectivity4. Implementing Wireless Infra across all sites -SECUAIR Project.* Reduced disconnection rate from 28% to 3%* Seamless and Secured wifi for all end-users.(Aruba technologies)5. Infrastructure up-gradation.* Plug and Play Infrastructure with minimum 5 years stability.* Introduced WiFi Heat map study* Standard device configuration for all sites with Central Management and Logging.* 10% reduced Costs overall.* Added a new Consolidated KPI Quality of Service (QOS) and achieved 7.5/9.06. L2 and L3 support Engineer to manage all Infra/ Network Tickets and Escalations. Single point of contact to solve all Issues.Other key points:-• Excellent customer relations and interpersonal skills, ability to navigate complex organizations and get the job done by working with others• Organize and Lead a technical team with prominence on excellence, efficiency, and reliability• Strong oral and written communication skills.

Key Responsibilities :- * Handled escalations related to firewall configuration (Cisco ASA, Fortinet fortigate 40C, 60D 100 D).Was responsible for Firewall monitoring & analysis.* Performed real time Identification, analysis and resolution of security events.* Installed and configured Symantec End Point Security.(IDS, AV,Firewall, Policies)* Performed Security analysis of iPrimitus network (Penetration testing).* Real-time monitoring, investigation, analysis, reporting and escalations of security events from multiple sources including events like Network intrusion detection, Host based intrusion detection, Firewall logs, System logs applications and databases.* Administration of Networks and Information Security. Work as a system administrator (Server - DNS - DHCP - AD - Monitoring and Security).

• Firewall configuration (Cisco ASA, Fortinet fortigate 40C, 60D 100 D).• Firewall monitoring & analysis. • Real time Identification, Analysis and resolution of security events.• Install and configure Symantec End Point Security.(IDS, AV,Firewall, Policies)• Monitoring the Entire Network.• Setting up a Network Operations center (NOC).• VPN Configurations.• Security analysis of iPrimitus network (Penetration testing).• Real-time monitoring, investigation, analysis, reporting and escalations of security events from multiple sources including events like Network intrusion detection, Host based intrusion detection, Firewall logs, System logs applications and databases.• Basic Connectors Troubleshooting. • Administration of Networks and Information Security. Work as a system administrator (Server - DNS - DHCP - AD - Monitoring and Security).• Implementing iPrimitus network policies and enforce the iPrimitus Computer Use Policy. (Well versed with the GPO implementations on a large scale environment).• Configuring and troubleshooting HP switch (2530-48G).• Monitoring and resolving networking issues.• Configuring VLANs on switches.• Day to day admin and monitoring of network use.• Switches: Basic Configuration and VLAN setup.• Attend group and general staff meetings.