• Worked as a support Analyst person for the Bank’s ongoing project under IT&S Resource Management department supporting the external contractors for their onboarding and contract extension process• Created/ produced daily reports for extensions, transfers, and new Onboards of the contractor and expedite system access requests • Answered various project related questionnaires and issues employees encounter and log unresolved issue in the internal log file to raise up in a meeting for discussion and resolution in a daily basis• Attended in weekly meetings to discuss about the unresolved issues based on the log file to understand timeline and pathway to resolution• Communicated effectively with various departments across the banking system and third party based on requisition in SAP Fieldglass records and initial data sent from Allegis Global Solution to make sure that data and information are accurate to process system access for the new Onboards. • Worked on various tools, application and platform such as Sailpoint, HR Passport, SAP Fieldglass to verify data accuracy to create reports

Provide IT support to Compugen IT infrastructure, employees and its various clients including Ontario government in their Hardware, Software and Network related issues.Service Desk Analyst July 2013 –September 2015Compugen Inc.•Worked for over 10 commercial accounts such as Compugen, Spectra, Vale, OLG, Kruger, FortisBC, Infrastructure Ontario etc. to support their network infrastructure, Network and Computer devices to ensure stable and flawless activities of their IT infrastructure•Responsible for managing Network outage by engaging and coordinating operations department, Managed Service department, network teams, Service providers and other vendors and make sure that Back up is ready for flawless network operation •Continuously communicate and coordinate with vendors and responsible departments through conference call and email to obtain and broadcast updates, ETA until issue is resolved•Maintained organization’s SLA and individual performance matrix•Used various platforms, applications and tools for incident management, communication across the board, data storage, network management and monitoring

Provided technical support to nation's energy giant Suncor Inc. and its employees for hardware, software and network related issues.