Shaibal Chatterjee Email & Phone Number

Mumbai Area, India

Few highlights from my professional journey with ICICI Bank for the last 5 years, and the contributions that I have made in my current role. Here are a few key achievements:1. Sourced business from various stakeholders: - Built strong relationships with landlords, vendors, and other stakeholders, contributing to a diverse and robust network. - Leveraged these relationships to generate new business opportunities and foster mutually beneficial partnerships.- Driving and agenda of Business 360 approach for mutual benefit, engaging all stakeholders of the bank to foster collaboration and drive sustainable business growth. 2. Managed expenses and drove significant improvements in key performance indicators: - Successfully optimized infrastructure cost per employee, leading to increased efficiency and cost savings. - Implemented strategies to reduce infrastructure cost as a percentage of the Bank's overall operating expenses. - Improved infrastructure cost to Bank profitability ratios, resulting in enhanced bottom-line results and, significantly impacting financial performance.3. Played a key role in enhancing service levels: - Collaborated with the team to continuously improve service level parameters, such as reducing the Turnaround Time (TAT) of facility equipment and ensuring high electricity uptime.4. Embraced innovation and new technology: - Proactively sought opportunities for innovation within the organization, driving positive change and encouraging a culture of continuous improvement. - Implemented innovative solutions to streamline processes, enhance productivity, and deliver better results.

Mumbai

Key result areas: •Worked closely with technology and other teams on Efficiency Improvement project.•Benchmarked various expense parameters across the Industry•Reduced infrastructure expenses by 15% by implementing latest technology solutions in Facility Management and Enterprise Technology areas•Studied existing data centres, capacity usage of Servers, Storage, Hard discs, Network and recommended server visualization as an alternative option. ROI for this project is expected to be less than a year

Mumbai Area, India

Key result areas: •Digital transformation of Facility management processes.•Worked extensively to improve cost of souring business.•Introduced latest technology solutions in FM processes.•Benchmarked various expense heads with the industry•Party to the digitization drive•Link between Sales and support team to improve overall business •Mentoring the existing Admin & IT infra teams to improve efficiency on overall service delivery mechanism•Audit of critical areas

Mumbai Area, India

Highlights:•Implemented BSC & Kaizen to align KPIs of each function and improved overall productivity of the organization.•Increased Overall Operating Efficiency (OEE) by 200% through measures such as increasing the site approval ratio, reducing approval time, increasing overall transactions and running various PIPs.•Streamlined processes by implementing RnR process for sourcing consultants, incentive based culture in project to reduce the site cycle time, also streamlined agreement sign off process.

Mumbai Area, India

•Improved Total Infrastructure Cost of Souring business from 8.5 to 4.5 % over the 6 years by providing business enabling environment, migrating from conventional to digitisation approach and eliminating non-value added Facility Management processes.•Successfully increased new branch count from 500 to 2200 along with managing administration function of over 40000+ employees across the country.•Managed a property base of over 2200 properties which was then reduced to 700 as a part of digitisation and space rationalisation drive, this includes vacation of 1500 branches across India•Handled projects on cost-efficiency in coordination with Management Consulting companies like Oliver Wyman and McKinsey•Played a significant role in implementation of Kaizen and Balance Score Card to improve overall productivity of the company

Hyderabad, Kolkata, Mumbai

Developed expertise in telecom infrastructure.•Awards & Accolades - Recipient of CII award for Excellence in Energy management and registered in LIMCA book for launching 100+ retail stored in a single day.

Master Of Technology (M.Tech.), Control And Protection Of Electrical Machineries, First Class With Distinction

Master Of Business Administration (Mba), Business Administration And Management, General, Distinction

Bachelor Of Technology (B.Tech.), Electrical Engg, First Class With Distinction

Education record