Head Of Services
Emerging Communications Ltd
• Work with top management and other stakeholders to develop a high level vision and strategy• Coordinate, communicate and complete projects on time with high quality in an engaging and participatory manner keeping customers satisfaction high all times• Managing, prioritizing, turn-up of all projects & ensure project milestones are met• Executing projects & service improvements supported by strategic plans and goals, auditing processes and procedures to obtain planned and expected operational and financial results.• Achieving customers maximum satisfaction calculated by Net Promoter Score.• Full cycle project management to include initiation, planning, execution, monitoring and controlling, stakeholder, risk and change management including creating and managing communication and change management plans and processes supported by sound and approved business cases• Monitoring process, procedure and work-flow to identify root-causes of operational inefficiencies, process gaps and performance lags against committed targets and benchmarks• Directed, coordinated and managed project team activities re: organizational transformation initiatives chartered to improve operational efficiency and productivity improvements to achieve financial gains resulting in process cycle-time reductions, variable cost-savings and more efficient deployment of human capital.• Manage offices & oversee the supervision of the employees