• Regular communication with the production management team regarding planning and operations issues and project requirements• End to End Project Management for 2 programs with 1000 FTE from Project Initiation to Project Delivery• Creating Project Metrics, Scorecard on Tableau & MS Excel & other Project Status dashboard basis client requirements • Developing training curriculum & conducting technical & New hire training sessions• Perform feasibility analysis, Gap & Impact analysis and work with the Content Operations team to prioritize deliverables• Creating BRD, Standard Operating Procedure (SOP) and Physical & Logical Data Models for new service request• Performing UAT & functionality testing • Making all necessary information available prior start of the project for its proper execution and set milestones to monitor progress with the set standards• Adherence to Ad-hoc requests basis business requirement.• Leading Process Improvements projects at the site level to improve existing processes• SME for Internal & External Quality Audits representing Operations Planning & Governance Team• Worked as a Project Responsible person handling a team of 18 members.• Working with Cross functional teams & Internal and external stakeholder aimed at Process Re-Engineering and New Process deployment• Conduct reviews and audits of the Data Operations Team and share data with Global Team• Analyze and assess risks associated with data governance, lineage, quality, etc.• Identify and evaluate the effectiveness of controls designed to address those risks, provide practical, innovative and value-added solutions to issues identified

 Support and Facilitate monthly, quarterly and annual Operations Review with relevant materials as part of overall operating framework. Support Create, maintain and update databases in various formats to support production activities. Support / Lead data analysis of results from production and undertake various Analysis for e.g. Trend analysis and closed loop analysis. Provide relevant data and analytics to support decision making in various Global Production Operations. Support / Lead implementation of production management processes across team and across Departments. Ad-hoc analysis and support for management team. Regular communication with production management team regarding planning and operations issues and project requirements.

 Allocation of work to the team members. Planning, Scheduling activities for each quarter. Shuffling members between various processes as per the priorities. Problem solving and strategizing on parameters like Cost & Speed. Analyzing quality trend of the project. Preparation of daily Dashboard, Error Trend Analysis, Quality control Plan, Project Management Plan and other Management activities. Leading quality Authority Issues like Root Cause Analysis. Coordination with different production center’s present globally

 Allocation of work to the team members. Planning, Scheduling activities for each quarter. Shuffling members between various processes as per the priorities. Problem solving and strategizing on parameters like Cost & Speed. Analyzing quality trend of the project. Preparation of daily Dashboard, Error Trend Analysis, Quality control Plan, Project Management Plan and other Management activities. Leading quality Authority Issues like Root Cause Analysis. Coordination with different production center’s present globally