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@borderfree.com
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3 phones found area 323 and 203
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Shai Dekel is listed as Senior Operations Manager at DoubleVerify, based in Israel. AeroLeads shows a work email signal at borderfree.com, phone signal with area code 323, 203, and a matched LinkedIn profile for Shai Dekel.
Shai Dekel previously worked as Head of Cloud SRE at Bmc Software and Director of Customer Care Media and Telecom at Kaltura. Shai Dekel holds B.Sc, Information Systems And Computer Science from Pace University.
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Results-driven and customer-focused leader with a proven track record of implementing robust and scalable solutions to enhance product reliability, performance, and availability. Combining technical expertise with strategic vision, I have successfully led cross-functional teams and optimized operations to meet business objectives. Dedicated to delivering exceptional user experiences, I excel at collaborating with product management to align technology initiatives with customer needs. With a deep understanding of industry best practices and emerging trends, I consistently drive innovation and continuous improvement to achieve operational excellence.
Listed skills include Integration, Management, Team Leadership, Databases, and 17 others.
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New York, Ny, Us
- Lead the production operations and overall monitoring entities- Created overall onboarding pan for new comers (cross department)- Movinfg - Collaborated with entire R&D, Product and account managers teams
Houston, Texas, Us
- Established and managed SRE teams - 4 & 8(24x7) in a multi-environment cloud platform with a SAAS solution.- Setting up and enhanced monitoring for the service - activating preventive mechanisms to increase alert efficiency.- Incident management and post-incident analysis and retrospectives. Strict SLAs to minimize downtime possibilities.- Overall production delivery management of all upgrades and maintenances (product and platform) via code.- Driving automation and leveraging tools for infra provisioning configuration management & deployment pipelines.- Escalation personnel for troubleshooting and solving issues across Kubernetes, Docker, and network.- Leading and executing the Business Continuity Plan (BCP).- Cross-functional collaboration –working closely with DevOps, Product, R&D, PM, system architects and management.- Managing various automations for faster management of faults and alerts.- Managed Runbooks, how-to documents, and onboarding flows with operational structure and easy search
Remote First, Us
- Managed a global technical support team (10) in a multiple cloud platform for SaaS solution.- Lead workflow project from local support team to global (follow-the-sun) professional team.- Managed and lead service level improvement and better workflows with customer commitment.- Overall responsibility for maintaining strict SLA; determining and sharing KPIs metrics.- Ongoing cooperation with client’s operations top management (O2, Vodafone, Beeline, Disney…).- Managed and lead service incidents - planned and unplanned.- Cross-organizational project management - working closely with product, project, R&D and system architects.- Lead and collaborated company product design - product & sprint reviews according to requirements.- Defined and set up monitors – wrote scripts to detect issues, applied preventives and increased workflow & efficiency.
Stamford, Ct, Us
- Managed the production operations team - DEVOPS, DBA, NOC and R&D - Product Oriented Delivery (PODs)- Analyzed and evaluated data, business trends statistical values to KPIs - key role in business decision making.- Managed the move to a NOC-LESS operation - Responsibility for the entire monitoring solutions change.- Lead monitoring solutions in collaboration with the development teams.- Improved KPI measurements for better efficiency and performance.
Stamford, Ct, Us
- Established & developed company’s monitoring solution. Leading 24x7 team (13) emergency ad-hoc response.- Full responsibility for entire company's monitoring products - multiple US data centers with DR and high availability.- Constructed comprehensive, smart monitoring solution from design phase. Annual budget of more than $150,000.- Wrote complex SQL queries and complex functions in MS Excel.- Orchestrated maintenances and service disruptions with strict SLAs to minimize downtime.- Responsibility of reducing resolution time by more than 70% - applying NOC as FCR (First Contact Resolution).
Us
- Responsible for QOS and service monitoring. Improving monitoring methodology.- Analyzed project operation from demand phase to delivery emphasizing on customer satisfaction and needs.- Managed risks - active participant in writing SLA & OLA agreements and processes documentation.
• Managed entire IT and Technological Operation• Responsible for daily maintenance and problem solution of all software and hardware problems• Administrated SBS 2003 w/ SQL server, File, Application & Firewall servers controlling 50 PCs and 35 users• Supervised SQL DB storing company clients information• Analyzed departments production and growth (Advanced Excel) - CEO and board of directors• Prepared and instructed weekly in-class computer courses for top management to work more efficiently
• Managed 3 Networks including IBM mainframe, 6 servers 800 PCs and 350 users.• Supervised 5 employees: trained and provided ongoing support. Motivate staff and create successful team• Improved workflow by 40% - monitor & analyze end-user troubleshooting, resulted in a 40% improvement in workflow• Trained 250 buyers on ERP and new developed classified applications
· Developed Remotely controlled alarm system and electronic fences alarm systems · Maintained alarm systems for over 50 IDF military bases and military industry facilities · Analyzed electronic circuit schematics for component repairs and quality assurance
first sergeant major · Managed & analyzed manpower pool of over 100,000 people annual · IDF MAMARM (IDF central computing facility ) completed seminars in database management
Quick answers generated from the profile data available on this page.
Shai Dekel works for DoubleVerify.
Shai Dekel is listed as Senior Operations Manager at DoubleVerify.
AeroLeads has found 1 work email signal at @borderfree.com for Shai Dekel at DoubleVerify.
AeroLeads has found 3 phone signal(s) with area code 323, 203 for Shai Dekel at DoubleVerify.
Shai Dekel is based in Israel while working with DoubleVerify.
Shai Dekel has worked for Doubleverify, Bmc Software, Kaltura, Pitney Bowes, and Ixi Mobile.
You can use AeroLeads to view verified contact signals for Shai Dekel at DoubleVerify, including work email, phone, and LinkedIn data when available.
Shai Dekel holds B.Sc, Information Systems And Computer Science from Pace University.
Shai Dekel is listed with skills including Integration, Management, Team Leadership, Databases, Sql, Software Development, E Commerce, and Mobile Devices.
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