Shaifeez Siddik Email & Phone Number

Sparks Glencoe, Maryland, United States

In this role, I lead all aspects of IT and telecommunication operations for supporting call center, distribution center, marketing department, merchandising department, accounting department, and two locations with over 100 employees, while driving innovation within IT organization. Improved all sales channels for maximum growth. One of my main duties is to direct an internal team of four and three consultants. Furthermore, I examine technology and process innovation to identify, develop, and embed technology and strategic capabilities that increase profitable growth and/or provides competitive advantage.A few of my key accomplishments are:♦ Devised best-in-class strategies in infrastructure, application, and talent to accomplished firm's overall long-term objectives.♦ Collaborated with legal counsel on various compliance, such as PCI, GDPR, ADA, and CCPA related matters for designing and implementing processes to ensure compliance.♦ Enhanced competitiveness with renewed mobile-first e-commerce strategy and innovative features, such as targeted personalization for site that boosted over 70% of company's sales.♦ Augmented tablet conversion rates to 4.7%, mobile conversion to 2.1%, and desktop conversion to 6%, while increasing visitors to mobile site by 2%.♦ Designed, built, and deployed processes and applications for the successful transition of warehouse and fulfillment activities to 3rd party logistic (3PL) partner.♦ Determined and implemented shipping application rules engine integration to achieve top-line sales from approx. 50M+ Amazon Prime customers.♦ Boosted 30% of page loading speed by enhancing tag management and maintaining analytic integrity via Google Tag Manager.

Fleetwood, Pennsylvania, United States

Here, I formulated strategies to fulfill short-term infrastructure requirements of company within a budget of $800K by driving efforts of in-house Web Developer and two contract Senior Web Developers; reported to COO. One of my main duties was to spearhead all e-commerce development projects and processes from conception to completion, while ensuring sales growth from e-commerce; adhered to time and cost requirements.A few of my notable accomplishments are mentioned below:• Launched and steered development of infrastructure for remote access without disruptions to company resource, while maintaining necessary security compliances.• Created standalone application to serve as middleware between internal system and Amazon via MWS.• Improved infrastructure by migrating to highly reliable and faster ISP, that optimized speed by 4000% and to Office 365 to enhance collaboration, and transition from physical servers to self-managed virtual environment based on VMWare solutions.• Slashed printer-related tickets and expenses by migrating to local 3rd party managed service and instituting SLAs.• Grew search engine traffic by over 20% and secured 1st page Google placement by collaborating with 3rd party to compliment in-house efforts.• Conceptualized, designed, and developed integration with multiple email service providers (ESPs) to trigger transaction-based emails as well as promotions emails.

Fleetwood, Pennsylvania, United States

I steered web development activities from themarketing department, while maintaining strong relationships and assisting with project management. I also established steering committee in alliance with COO, including heads of all departments for determining projects to be approved in line with potential impact on revenue. My key duty was to manage and control budget of $700K, while overseeing internal Front-end Developer and two contract Senior Web Developers in maintenance and improvements of e-commerce site. A few of my key accomplishments are:• Enhanced project transparency and communication with specialized project management tools.• Drafted robust plans for web IT resources as per emerging trends, product reviews, and interactive custom shirt feature.

Fleetwood, Pennsylvania, United States

Developed and maintained order processing and information systems. Administered database for optimal data integrity and security. • Automated order processing by external partners such as SkyMall and Amazon, eliminating duplicate orders and inventory shortages that had disappointed customers. • Implemented processes to exchange daily transactional data between external business partners using FTP, SFTP, HTTP, and SOAP communication protocols,• Saved an estimated $1M using the “best way to ship” feature offered by ConnectShip multi-shipper solution that was implemented to work with various carriers.• Modified ERP application to identify and track ad-ons and upsells, which increased average orders by 15% and 8% respectively. • Invested in software to record sales calls for better measurement of customer service performance and improved training. • Ensured reporting integrity and made product performance transparent with new KPI reports.• Migrated Marketing Database to a new vendor to expand direct marketing capabilities.

Fleetwood, Pennsylvania, United States

Maintain the day-to-day operations of ERP application and maintain the IT infrastructure.

Kutztown, Pennsylvania, United States

Provided user support and troubleshot software and hardware issues for ~100 microcomputers. Conducted various faculty workshops to integrate technology into syllabi. • Ensured AppleTalk network connectivity with little down time.

Colombo District, Western, Sri Lanka

Liaised with software developers and hardware suppliers to coordinate the computer reinstallation project and Oracle migration. Ensured the functionality of ~ 25 computers’ software and hardware.

Mba, Business Administration And Management, General

Bachelor Of Science, Computer And Information Science - Concentration In Business

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