- Provided technical support, for desktops, laptops, and associated hardware and software, for staffs in the school.- Performed troubleshooting and diagnosis of cloud service, namely iShine Cloud Service, the cloud service the school is using to ensure that the school's cloud service was always available and performing at its best, protecting the school's data and systems from security threats.- Installed, configured and maintained software applications, such as Adobe PDF Reader… Show more - Provided technical support, for desktops, laptops, and associated hardware and software, for staffs in the school.- Performed troubleshooting and diagnosis of cloud service, namely iShine Cloud Service, the cloud service the school is using to ensure that the school's cloud service was always available and performing at its best, protecting the school's data and systems from security threats.- Installed, configured and maintained software applications, such as Adobe PDF Reader, Boardmaker and Microsoft Office, operating systems, and security patches, therefore increasing security and reliability of the school's IT infrastructure.- Assisted staffs by setting up IT peripherals during occasional and special events so that all IT peripherals were available and working properly for these events, ensuring that staffs and students were able to participate fully.- Collaborated with other IT staff members to ensure all IT support requirements were met.- Provided support to around 200 school staff on technical issues and also improved the technical skills and knowledge of staffs, enabling them to resolve technical issues on their own in the future. Show less

- Support daily technical support activities for desktop, data, and server management.- Perform troubleshooting of software and hardware related issues.- Conduct repairs and upgrades of computer hardware and software increasing the reliability and performance of the organization's IT infrastructure.- Responsible for the support, ongoing maintenance, administration & troubleshooting of SSOE desktop & laptop systems and peripherals for users’ infrastructure environment in the… Show more - Support daily technical support activities for desktop, data, and server management.- Perform troubleshooting of software and hardware related issues.- Conduct repairs and upgrades of computer hardware and software increasing the reliability and performance of the organization's IT infrastructure.- Responsible for the support, ongoing maintenance, administration & troubleshooting of SSOE desktop & laptop systems and peripherals for users’ infrastructure environment in the designated location(s).- Resolve user network problems which include testing, maintaining and standardization of desktop & laptop OS & software environment, deploying automated OS & software images.- Track incident and service request tickets through internal ticketing system and provide timely resolution and updates according to agreed service level set up the organization and ensuring that end-users were kept informed of the status of their tickets, and that their issues were resolved in a timely manner.- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Show less

- Acted as a bridge between the Singapore Police Force and the community increasing communication and collaboration between the Singapore Police Force and the community, leading to a better understanding of community needs and concerns.- Liaised with residents and community leaders about community concerns (mainly on crimes), reducing crime rates in the community, and improved the sense of safety among residents.- Conducted crime prevention exhibitions and road shows, did house-to-house… Show more - Acted as a bridge between the Singapore Police Force and the community increasing communication and collaboration between the Singapore Police Force and the community, leading to a better understanding of community needs and concerns.- Liaised with residents and community leaders about community concerns (mainly on crimes), reducing crime rates in the community, and improved the sense of safety among residents.- Conducted crime prevention exhibitions and road shows, did house-to-house visits, and posted advisories around the neighbourhood of around 100,000 residents to increase awareness of crime prevention among residents.- Engaged with the community and listened to their complaints and concerns surrounding the security and safety of their neighbourhoods increasing trust and confidence between the police and the community.- Helped in an innovation project about a preschool book to increase awareness of crime prevention among children and helped to create a safer community.- Building relationships and working hand in hand with stakeholders to increase cooperation and collaboration among stakeholders, and thereby leading to more effective crime prevention programs. Show less

- Assisted full-time staff with day-to-day operations and event planning.- Managed attendee lists for events and create, print, and prepare name tags for events ensuring that attendees were properly identified and tracked, and that they received the necessary information about the event.- Assisted in all aspects of planning events, working with clients, event coordination, and execution so that events met the needs of clients and attendees, and were executed smoothly and… Show more - Assisted full-time staff with day-to-day operations and event planning.- Managed attendee lists for events and create, print, and prepare name tags for events ensuring that attendees were properly identified and tracked, and that they received the necessary information about the event.- Assisted in all aspects of planning events, working with clients, event coordination, and execution so that events met the needs of clients and attendees, and were executed smoothly and efficiently.- Prepare agendas and documents, collect materials, and complete background research in preparation for speeches, presentations, conferences and other events so that events were well-organized and informative.- Conducted research, make site visits, and find resources to help staff make decisions about event possibilities.- Assisted with managing on-site production and clean up for events as necessary.- Assisted with maintaining inventory of event department supplies, including equipment and materials at warehouse and other storage areas to help plan and execute events effectively, and to prevent delays or disruptions due to lack of supplies. Show less