Job Description:Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services. Maintain daily contact with existing clients and prospects via email and telephone to ensure customer satisfaction and promote additional revenue opportunities Makes telephone calls and in-person visits and presentations to existing and prospective customers. Researches sources for developing prospective customers and for information to determine their potential. Develops clear and effective written proposals/quotations for current and prospective customers. Expedites the resolution of customer problems and complaints. Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups. extra Activity...Worked as a Customer Service Representative:Communicated directly with customers by phone, or face to face. Responded promptly and answered/resolved customer inquiries and complaints Investigated and resolved service issues and/or product problems.Provided customers with technical support using maintenance procedures created with company products. Learned about products and services and kept up to date with changes.

Process purchase orders with following datesManage order cycle to insure timely and accurate processing per Distributor T&CCommunicate product specs, Maintain Customer Accounts timely and accurately with the most current information new product information, and discontinued items.Actively supported company sales team - Coordinated sales details, pre-sale material and after-sale deliveries. Follow Up in purchasing Department for Purchase order Assist sales team by focusing on managing schedules and following up on sales quotation Respond to online on telephonic queries

Process purchase orders with following datesManage order cycle to insure timely and accurate processing per Distributor T&CCommunicate product specs, Maintain Customer Accounts timely and accurately with the most current information new product information, and discontinued items.Actively supported company sales team – Coordinated sales details, pre-sale material and after-sale deliveries. Follow Up in purchasing Department for Purchase order Assist sales team by focusing on managing schedules and following up on sales quotation Respond to online on telephonic queries

•Serve visitors by greeting, welcoming, directing and announcing them appropriately•Answer, screen and forward any incoming phone calls while providing basic information when needed•Receive and sort daily mail/deliveries/couriers•Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)•Update appointment calendars and schedule meetings/appointments•Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

•Effectively manage large amounts of incoming calls•Generate sales leads•Identify and assess customers’ needs to achieve satisfaction•Build sustainable relationships of trust through open and interactive communication•Provide accurate, valid and complete information by using the right methods/tools•Meet personal/team sales targets and call handling quotas•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution•Keep records of customer interactions, process customer accounts and file documents•Follow communication procedures, guidelines and policies•Take the extra mile to engage customers